Service Technician - Intermediate

About ADT

ADT is a long‑standing security provider with a focus on helping save lives. We are headquartered in Boca Raton, FL and operate across more than 200 locations in North America. Our culture emphasizes innovation, diverse perspectives, and ongoing development. For more information, visit  or follow us on social media.

The Residential Service Technician troubleshoots and services security systems, configures and programs solutions, and advises customers and the customer care center on system status and inspections. Responsibilities include locating and alleviating trouble with damaged equipment or wiring, readjusting equipment, repairing or replacing inoperative components, and testing for operation. Read blueprints, building and electrical plans as needed to complete equipment repairs; prepare trouble order forms for temporary repairs;

and coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes for wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating willingness to help customers fix and understand their protection at home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

The Residence Service Technician is a troubleshooter and service expert who assists customers with security system concerns. The technician advises customers and the customer care center on system status and process inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• High school diploma or GED.
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling.
• Valid driver's license required.

Want to learn more about ADT? Visit us online at  or on Facebook.

EEO and Compliance Los Angeles Applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued.

Visit us at  to learn more.

Pay and Benefits Disclosure The pay range for this role is $21.29-$39.43 (plus commission, where necessary) per hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year.

Your accrual rate increases after your first year. We also offer 6 paid holidays.