Field Service Representative

Overview

Schneider’s Field Service Representatives support equipment for power distribution and critical power infrastructure. They collaborate with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment from Schneider Electric and other manufacturers.

• Pre‑site preparation, startup, repair, preventive maintenance, and field modification of equipment
• Problem‑solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance logs, and startup data sheets
• Collaboration with Manager and Regional Service Director to resolve complex escalated issues
• Continuous learning and training on products in the field and classroom

• Travel within the region for local or countrywide customer support, including overnight travel by vehicle or air
• Assist senior technicians and Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• Associate’s degree, trade/vocational certification, military training, or equivalent experience in electrical‑related disciplines
• Read blueprints/schematics
• Understand principles of AC and DC power and related components
• Minimum 2 years of field service repair and customer service with UPS systems, power distribution, and related equipment
• Minimum 2 years of field services or equivalent industry experience
• Adherence to safety procedures (lock out/tag out, compliance with safety programs, timely completion of safety training)
• Identify hazards and report safety matters, incidents, and near misses
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operation skills
• Proficiency with test and diagnostic equipment
• Interpret schematics, drawings, and operation manuals
• Write service reports, correspondence, procedures, and respond to customer questions effectively
• Physical ability to perform strenuous tasks, lift up to 40 pounds, work outdoors in varied conditions, and stand for extended periods, including in confined spaces
• English proficiency for communication with customers and teammates
• Basic computer skills in Microsoft Office (Outlook, Teams, Word, Excel) and ability to navigate company digital tools

• In‑person and online training including an 8‑week orientation in Dallas, TX, with all expenses paid
• Mentorship and on‑the‑job training to support onboarding
• Flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays, and paid time off
• Competitive pay range of USD 68,000‑102,000 per year (base pay plus short‑term incentives)
• Medical, dental, vision, and life insurance; benefit bucks; 15 days of paid time off per year
• Learning platforms (Coursera), global opportunities, and a performance‑based development framework

The expected pay range is USD 68,000 – USD 102,000 per year. The compensation includes base pay and short‑term incentives, and individual pay is determined by performance, skills, experience, and relevant education or training.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

You must submit an online application to be considered for this position. The position will be posted until filled.