HVAC Cooling Customer Engineer - Reno, NV

Job Description

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting, and maintaining excellent rapport with customers, co‑workers, sales representatives, and others. The candidate must maintain continuous communication with Area/District Offices and direct manager.

• Rely on direction to accomplish goals and perform a number of work‑related tasks.
• Capable of working under direct supervision or independently based upon training.
• Maintain certifications per job requirements.
• Render on‑site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform work‑related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Operate in a safe manner in accordance with published safety guidelines.
• Adhere to work hours policy guidelines – “14 hours rule.”
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel.
• Provide accurate and timely reporting according to company guidelines (timecards, expense reports, mileage reports, ticket closure, forms, etc.).
• Maintain individual inventory in accordance with company policy.
• Maintain company property according to company policies.
• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to customers where applicable.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment.
• Strive to provide a “first‑time fix” for equipment.
• Attend customer meetings as required.
• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Capable of making technical and commercial decisions under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Perform inventory cycle counts according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications.

• High School Diploma or G.E.D. equivalent.
• HVAC – Certificate Program degree or equivalent experience.
• Six years military experience in a related field.
• Equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge.
• Interpersonal, professional, reliable, team‑player skills.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s law and HVAC theory.
• Technical skills and basic site evaluation skills (environmental temperature, operating conditions).
• Elementary fix/repair techniques under directed supervision.
• Ability to summarize and report all work‑related tasks performed.
• Strong communication, customer service, troubleshooting, safety procedures, organizational, planning, computer skills, mechanical aptitude.

• Required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
• Frequent driving (car, van, truck).
• Must consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Exposure to extreme cold (below 32°F), extreme heat (above 100°F), medium/high noise requiring shouting, moving machinery (fork‑lifts, tractors).
• Working outdoors, requiring protection from weather.

• Travel required.
• Flexible schedules (weekends, evenings, holidays).
• May have on‑call responsibility.
• Valid driver’s license.
• Must be at least 18 years old.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This position does not offer sponsorship.