Fire Sprinkler Service Technician

FIRE SPRINKLER SERVICE TECHNICIAN

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• Receive service calls from Service Resource Center, including a brief description of sprinkler equipment/system malfunctions.
• Contact customer representative to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire sprinkler systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled on‑call rotation and help train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items, serving as a trusted advisor.
• Perform other duties as assigned.

• This skilled position involves troubleshooting and repairing installed sprinkler systems, including panel repair/reprogram, device replacement/repair, resolving low‑voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Possess excellent written and verbal communication and outstanding customer service skills.
• Program fire sprinkler, security, and access control system panels.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• Work on‑call and after‑hours when required to meet customer needs.
• Provide recommendations and solutions to ensure the facility runs efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• 2+ years’ experience with fire sprinkler systems.
• Ability to interpret blueprints, diagrams and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capacity for physical labor including carrying and moving equipment and tools up to 50–70 lbs.; work in unusual positions such as climbing ladders, scaffolding, high‑lift equipment up to 40 ft., ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Travel overnight may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Possess a valid driver’s license and a satisfactory driving record.
• Retain any licenses required by National, State, and Local codes.

• Technical training.
• NICET II certification.

Hirring hourly range: $29.66 – $42.00 (rate determined by education, experience, knowledge, skills, and abilities).

The posted salary range reflects the target compensation for this role. Exceptional candidates who bring unique skills may receive compensation above the stated range. All hiring decisions are ultimately made by human reviewers. For more details, visit the Johnson Controls Careers site.