Critical Support Specialist, NA - Chiller Engineer, NA

About Vantage

Vantage powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers.

The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift.

This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations.

Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance.

Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.

Critical Support Specialist roles are SMEs (Subject Matter Experts) and highly-trained in specific areas within the data center electrical/mechanical space. See specialization list below.

This particular CSS is available for a talented Hands-on Chiller Tech-Engineer / Commercial-Industrial HVAC to be a Subject Matter Expert for our Santa-Clara, CA or Reno, NV campuses.

This role will be working onsite Monday - Friday day shift. This role additionally will travel 15-20% in North America, mostly in the United States data center campuses.

We are looking for a Critical Support Specialist who knows what best-in-class service looks like and can make that a reality. This role is a crucial member of our facilities team, managing some of the most efficient and cost-effective data center facilities in the industry. The successful candidate for this role will work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure.

We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to ensure uninterrupted service for our customers.

If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components, and lighting systems, know the importance of getting it right the first time and not disrupting mission critical data centers, and enjoy delighting customers with superior service, then please read on!

• Perform detailed, specialized maintenance, troubleshooting, and operational tasks within your area of expertise, ensuring uninterrupted data center operations.

• Independently manage complex maintenance projects and system enhancements with minimal supervision.

• Respond effectively to safety incidents and emergency situations, maintaining a secure work environment.

• Exercise discretion and judgment in adapting workflows to shifting priorities.

• Collaborate frequently with internal teams across multiple organizational levels and externally with vendors and technical partners.

• Additional duties as assigned by Management.

• Operate, maintain, and repair critical low voltage electrical infrastructure including substations, utility switch gear, transformers, feeders and distribution systems, power metering, power generators, automatic transfer switches (ATS), uninterruptible power supplies (UPS), batteries, power distribution units (PDUs), static transfer switches…