Subsidy Wraparound Case Manager, Bilingual

Pay Rate: $22.73-$27.25 Status:
Non-Exempt

Last Revised: 06/2026

Wraparound case management services are available to every child and family receiving support from The Children's Cabinet. Our approach centers on family strengths, community supports, and sustainable, long‑term solutions, all facilitated through team‑based decision‑making processes. These services encompass child and family advocacy, crisis intervention, basic needs security, general case management, and streamlined access to community resources through closed‑loop referrals. Wraparound Case Managers collaborate with local public service agencies and other nonprofits to address the full spectrum of family needs.

Our wraparound case management model prioritizes four key elements:
1) Family/Client‑directed,
2) Driven by underlying needs,
3) Rooted in an evidence and strengths‑based approach, and
4) Supported by an effective team process.

The Bilingual Subsidy Wraparound Case Manager is a specialist level position who is responsible for assisting clients with intense referral needs in addition to subsidy eligibility. The Subsidy Wraparound Case Manager will assist clients with any eligibility requirements, referrals to outside agencies, and will follow‑up to ensure the client's needs were met.

This position has no direct supervisory responsibilities.

• Develop a thorough understanding of the agency's mission, strategic focus areas, and organizational objectives, actively contributing to their success.
• Read, understand, and consistently apply all agency and department policies and procedures, and adhere to ethical standards as well as applicable regulations.
• Maintain a comprehensive knowledge of agency programs and community resources to provide accurate information and referrals to families during case management.
• Participate in program‑related activities, including child and family team meetings, to stay engaged and informed.
• Attend The Children's Cabinet-sponsored events and activities as requested (e.g., ART of Childhood, field trips, graduations, and awards ceremonies).
• Conduct intake assessments to evaluate client and family needs, strengths, priorities and goals.
• Develop individualized, family‑centered service plans with clear and measurable objectives, monitoring progress and adjusting as needs evolve.
• Attend community outreach events and follow‑up with participants afterwards to ensure connection to services.
• Accept and return phone calls from families requesting childcare services, provide program guidelines, application process and determine initial eligibility for programs.
• Enroll eligible families by obtaining necessary documentation and informing parents of their rights and responsibilities.
• Obtain updates on employment, training and income; re‑certify families as required by program guidelines; and make referrals to additional community resources and follow‑up with families to ensure they receive the additional services needed.
• Process termination of coverage for families no longer eligible for services, including notification of providers.
• Collect and maintain statistics necessary for program compliance, enrollment options and reports.
• Assist parents with complaints about program and/or childcare services, mediate as needed, and advise of proper procedure for resolution of grievances.
• Assist with Child Care Resource and Referral process as needed.
• Perform travel related duties as needed to ensure adequate administration of the program.
• Provide wraparound case management services to families and youth involved in Cabinet programs, ensuring tailored support based on individual and family needs.
• Conduct home visits and field activities to evaluate clients' needs within their own environments, ensuring personalized case management support is delivered when and where it is most needed.
• Serve as an advocate for clients, assisting them in accessing essential community resources and services.
• Guide clients through various systems, including healthcare, social services, housing, and education.
• Empower clients to become self‑sufficient by encouraging self‑advocacy and the use of available resources.
• Respond…