Village - Case Manager

Overview

WHO WE ARE:Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND

LOCATION:

VOA is recruiting a full-time Service Coordinator at The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low‑income housing option. Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short‑term disability insurance coverage.

Under the general work direction of the Community Administrator, this position will work with assigned insurance‑based individuals moved into housing to assist them in retaining their housing while addressing other barriers they are currently facing. This position requires an in‑depth understanding of the homeless population and the barriers to housing. The Case Manager should be well versed in and able to practice Trauma Informed Care, Motivational Interviewing and other case management methods.

The Case Manager will connect with lodgers and facilitate them in successfully connecting with other services. The Case Manager must understand the services available and needs of the lodgers. Responsibilities will include but not be limited to: maintaining a strong and collaborative relationship with landlords and program partners, assisting lodgers with purchasing basic necessities, counseling lodgers on how to remain stable in housing long term (through budgeting, paying bills, housekeeping, community building, transportation awareness, seeking employment opportunities and vocational skill development, increasing income, healthy socialization, and maintaining connection to services such as mental health, medical, AOD, etc.).

OBJECTIVES/

ACTIVITIES:

• Responsible for performing daily work to accomplish the established objectives of the department.
• Foster an environment free from ethnic or social prejudices and/or judgment.
• Complete incident reports as required.
• Communicate with participants, external service providers, and co‑workers in a professional manner.
• Respond to client questions and concerns.
• Provide clients with a supportive environment.
• Comprehend and adhere to ethical guidelines and confidentiality laws.
• Communicate and comprehend oral and written instructions.
• Report all infractions of policies to the appropriate manager.
• Perform other duties as assigned.
• Utilize de‑escalation and conflict resolution techniques to support a safe and stable living environment.
• Responsible for case management.
• Complete appropriate assessments for clients’ needs.
• Determine client eligibility for additional services.
• Participate in outreach to locate clients.
• Attend regular case staff meetings with service providers and care team to coordinate care and share updates on client progress.
• Lead client‑based groups and meetings, including individual one‑on‑one appointments.
• Explain and link clients to agency and community services.
• Assist clients in accessing community services when appropriate.
• Act as a liaison between clients on the partnered medical provider to facilitate access to health services, coordinate care, and support follow‑through on medical appointments.
• Provide crisis intervention.
• Inform clients of housing options.
• Maintain a caseload of clients.
• Ensure all intake paperwork is complete and accurate.
• Request appropriate releases of information as required.
• Enter client data into HMIS and Onesite accurately and within 24 hours.
• Assist…