Village Sage St - Case Manager

Service Coordinator

Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night. VOA is recruiting a full-time Service Coordinator at The Village on Sage Street in Reno, Nevada.

The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Under the general work direction of the Community Administrator, this position will work with assigned insurance-based individuals moved into housing to assist them in retaining their housing while addressing other barriers they are currently facing. This position requires an in-depth understanding of the homeless population and the barriers to housing. The Case Manager should be well versed in and able to practice Trauma Informed Care, Motivational Interviewing and other case management methods.

The Case Manager will connect with lodgers and facilitate them in successfully connecting with other services. The Case Manager must understand the services available and needs of the lodgers.

Responsibilities will include but not be limited to: maintaining a strong and collaborative relationship with landlords and program partners, assisting lodgers with purchasing basic necessities, counseling lodgers on how to remain stable in housing long term (through budgeting, paying bills, housekeeping, community building, transportation awareness, seeking employment opportunities and vocational skill development, increasing income, healthy socialization, and maintaining connection to services such as mental health, medical, AOD, etc.).

Objectives/Activities include: performing daily work to accomplish the established objectives of the department, fostering an environment free from ethnic or social prejudices and/or judgment, completing incident reports as required, communicating with participants, external service providers, and co-workers in a professional manner, responding to client questions and concerns, providing clients with a supportive environment, comprehending and adhering to ethical guidelines and confidentiality laws, communicating and comprehending oral and written instructions, reporting all infractions of policies to the appropriate manager, performing other duties as assigned, utilizing de-escalation and conflict resolution techniques to support a safe and stable living environment, responsible for case management, completing appropriate assessments for clients' needs, determining client eligibility for additional services, participating in outreach to locate clients, attending regular case staff meetings with service providers and care team to coordinate care and share updates on client progress, leading client-based groups and meetings, including individual one-on-one appointments, explaining and linking clients to agency and community services, assisting clients in accessing community services when appropriate, acting as a liaison between clients on the partnered medical provider to facilitate access to health services, coordinate care, and support follow-through on medical appointments, providing crisis intervention, informing clients of housing options, maintaining a caseload of clients, ensuring all intake paperwork is complete and accurate, requesting appropriate releases of information as required, entering client data into HMIS and Onesite accurately and within 24 hours, assisting in transitioning clients into permanent housing, completing the individualized service plan with client driven goals, assisting participants in securing benefits and/or income through vocational training, employment services, and job readiness programs, ordering and distributing groceries on a weekly basis to participants, assisting in oversight of site-wide food pantry operations, reviewing individualized service plan with client and updating as progress is made, advocating on behalf of the client, attending other agency events and meetings to collaborate with our services, responding to agency inquiries and returning calls to other agencies within one working day, maintaining client confidentiality, participating in Volunteers of America and outside training sessions, staying current with all Federal Fair Housing Trainings and Regulations, performing other reasonably related duties as assigned by the supervisor, responsible for training and development of new staff, assisting in department orientation and training for new employees as requested to ensure quality work outcomes, identifying appropriate ongoing training for both new and existing staff and reporting needs to management, maintaining an above…