Case Manager, SafePlace ON-CALL

Case Manager, Safe Place ON CALL
* INTERNAL ONLY*

Position:
Case Manager, Safe Place ON CALL

Last Revised:
June 2026 Status:
On-Call

Wraparound Case Management services are available to every child and family receiving support from The Children's Cabinet. Our approach emphasizes strengths, community support, and sustainable, long-term solutions, facilitated through team-based decision-making. These services encompass child and family advocacy, crisis intervention, basic needs security, general support, and streamlined access to resources through closed-loop referrals. Case Managers frequently collaborate with local public service agencies and other nonprofits to address the full spectrum of family needs.

Our wrap-around case management model prioritizes four key elements:
1) Family-directed,
2) Driven by underlying needs,
3) Rooted in a strengths-based approach, and
4) Supported by an effective team process.

The Safe Place Outreach Case Manager provides crisis intervention, case management, referrals, and direct services to youth and families referred to The Children's Cabinet. This includes answering the Safe Place Hotline, conducting in-person interventions, coordinating shelter placement, and supporting youth through critical transitions. The Safe Place Outreach Case Manager also plays a key role in outreach efforts to engage community partners and ensure that vulnerable youth can access safe and supportive resources.

The On-Call Safe Place Outreach Case Manager is responsible for responding to crisis situations by answering the Safe Place Hotline during overnight, holiday, and weekend shifts. This role involves assessing and triaging crises, providing face-to-face intervention when necessary, and coordinating shelter placement for youth in crisis. This position reports directly to the Program Coordinator.

This position has no direct supervisory responsibilities.

The Safe Place Outreach Case Manager On Call will perform all duties assigned to General Wraparound Case Managers, as well as the following:

• Assure the Safe Place Hotline is transferred to the on-call phone at the start of each shift.
• Answer all Safe Place Hotline calls during assigned shifts, adhering to established protocols.
• Conduct crisis intervention triage interviews, gathering sufficient information to determine appropriate responses.
• Respond in person within a reasonable timeframe to crises requiring face-to-face intervention.
• Arrange safe transportation for youth to emergency shelters when necessary.
• Complete face-to-face intake assessments, ensuring the youth's immediate needs are prioritized.
• Facilitate smooth transitions for youth entering shelter, providing necessary support and resources.
• Maintain accurate and timely case notes in the case management system, documenting all interactions and actions taken.
• Complete all required documentation, including CPS reports, police reports, and health screenings, when applicable.

• Ensure the Safe Place Hotline is consistently staffed, providing 24/7 crisis support coverage.
• Collaborate with emergency shelters, law enforcement, and other community partners to coordinate services for youth in crisis.
• Request Juvenile Court Automated Tracking System (JCATS) reports for youth seeking shelter services.
• Adhere to all Safe Place policies and procedures, including guidelines for working with vulnerable populations (CSEC, domestic violence, sexual assault, bullying).
• Participate in ongoing training related to crisis intervention, trauma-informed care, and child abuse/neglect protocols.
• Comply with all Cabinet policies during on-call shifts, including Drug-Free Workplace policies.
• Stay within Washoe County during on-call shifts and keep the on-call phone accessible at all times.
• On-call staff may trade shifts with another qualified team member, provided changes are approved by the Program Coordinator and/or Manager.

On-call shifts are scheduled as follows:

• Monday through Thursday: 5:00 PM to 8 AM
• Friday at 5:00 PM through Monday at 8 AM
• Holiday shifts as assigned

• O…