ReStart Family Stabilization Program - Case Manager
Listed on 2026-08-06
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Social Work
Family Advocacy & Support Services, Community Health, Crisis Counselor, Human Services/ Social Work
Overview
WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth.
In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.
OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.
PROGRAM AND
LOCATION:
VOA is recruiting a full-time Case Manager for our ReStart Family Stabilization Program in Reno, Nevada. ReStart offers both clinical and non-clinical services in an effort to reduce homelessness and increase self-sufficiency for eligible individuals and families. The services include mental health, case management, outreach to the homeless community, and housing services to qualified individuals and families. Full-time employees are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.
- paid holidays
- vacation
- sick pay
- health
- dental
- vision
- life
- short-term disability insurance coverage
POSITION SUMMARY:
Coordinate and monitor services for families presenting with immediate needs through assessment of needs, service planning, linking to resources, and advocacy with the goal of stabilizing the immediate crisis. Short-term case management will be provided to ensure immediate stabilization and increase in self-sufficiency. The Case Manager is responsible for assuring quality services in a compassionate and professional manner as it relates to the specific program objectives.
Work is performed in a cost-effective and services-oriented manner as it relates to the established organizational standards.
OBJECTIVES/
ACTIVITIES:
A. Responsible for performing daily work to accomplish the established objectives of the program.
- Foster an environment free from ethnic or social prejudices and/or judgment.
- Complete incident reports as required.
- Communicate with families, external service providers, and co-workers in a professional manner.
- Respond to questions and concerns.
- Provide families with a supportive environment.
- Comprehend and adhere to ethical guidelines and confidentiality laws.
- Communicate and comprehend oral and written instructions.
- Report all infractions of policies to appropriate manager or director.
- Perform other duties as assigned.
B. Responsible for case management and crisis stabilization services.
- Complete screening and assessments with families and create a stabilization plan.
- Determine family’s eligibility for a variety of community services.
- Accept referrals and complete intakes.
- Schedule regular follow-up appointments for participants.
- Explain and link families to agency and community services.
- Actively assist families in accessing community services as needed.
- Provide crisis intervention.
- Maintain a caseload of families.
- Request appropriate releases of information as required.
- Enter HMIS client data into Clarity database accurately and within 24 hours.
- Attend weekly, bi-weekly and monthly Case Staffing Meetings.
- Open client chart and ensure all the required documents are accurately filled out and completed.
- Complete the individualized service plan with person centered driven goals.
- Maintain adequate case notes in DAP format.
- Review individualized service plan with family and update as progress is made.
- Close files by guidelines outlined within company policies and procedures.
- Advocate on behalf of the client.
- Make CPS and APS reports when appropriate.
- Discuss difficult situations with supervisor.
- Serve as a community liaison between VOA and other…
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