Nevada Cares Campus - Full-Time Swing Support Staff

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

VOA, a Certified Great Place to Work, is recruiting for full-time Support Staff Swing shift positions, 300 PM to 1100 PM for our Nevada Cares Campus. The Nevada Cares Campus offers a safe place and a way forward for men and women experiencing homelessness in the Reno area. In partnership with Washoe County, the Nevada Cares Campus provides emergency shelter for up to 600 adult individuals and couples.

Clients can bring their pets and possessions with them as they access support services and case management. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performing all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

• Responsible for performing daily work requirements to achieve established objectives of the department.
• Explain program rules and regulations to residents and facilitate participant observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide “awake” shift coverage and maintain ground security. Conduct hourly safety and security checks during designated periods.
• De-escalate crisis before it develops and respond to the situation in an appropriate manner, providing emergency assistance to participants and co-workers as necessary.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare dorm areas for the next participant; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of the county.
• Respond to all participant questions and concerns.
• Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• Maintain clear, thorough, routine communication with all participants.
• Perform other duties as assigned.
• Responsible for assistance with participant property management.
• Coordinate and inventory all participant property brought into the Nevada Cares Campus.
• Provide participant property as requested.
• Manage the storage of discarded or property left by exited participants based on the timeline aligned with property policy.
• Post removal notices of unattended belongings and unattended bicycles not parked in the appropriate area.
• Maintain safety and security of property at all times.
• Responsible for all areas of daily program maintenance in compliance with company policies.
• Document and report all client concerns and/or infractions that can impact the program’s security.
• Oversee and maintains proper linen documentation and…