Assistant Operations Manager - Reno

Knowledge and Experience

• Bachelor’s Degree or any combination of education and experience
• Minimum four years of operations experience in public transportation environment
• Experience in fixed and paratransit operations
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques.
• Understanding of Sound Fiscal Financial Principles
• Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation.
• Must be familiar with Worker’s Compensation Law.
• Cost control and financial/budget experience
• Experience with fixed route and paratransit scheduling software, run‑cutting, and maintenance software desirable.
• KPI Experience / P&L Experience

• Fast Learner
• Ability to administer a Drug and Alcohol program.
• Communication skills (Verbal and Written)
• Ability to work positively and effectively with all levels of the transit and customer organizations
• Positive labor relation skills and knowledge
• Supervisory skills
• Problem solving
• Observant
• Coordinating skills
• Time management
• Prioritizing
• Reporting
• Evaluating
• Claims experience
• Scheduling
• Understanding Contracts
• Analyzing skills
• Decision making
• Professionalism

• Assists in supervising day‑to‑day operations and administrative activities; providing liaison between client and company and facilitating problem‑solving between departments.
• Assists in ensuring safety practices and applicable regulations are obeyed by all employees.
• Co‑ordinates routinely with the Maintenance and Safety Managers to ensure facilities and buses meet KTA safety and environmental standards.
• Ensures positive employee/labor relations, fosters employee engagement/recognition, administers department discipline, and resolves employee grievances.
• Assists in coordinating scheduling for operators and supervisors in the operations department.
• Interprets and applies related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements.
• Shared responsibility for scheduling, employee performance evaluation, run‑cutting, rostering, the driver bidding process and staffing responsibilities for facility staff.
• Focuses intently on operational KPIs to manage service quality, operational expenses, and explain budget variances.
• Supports Safety Department in managing injury and collision claims.
• Assists in setting accurate routes schedules.
• Minimizes route drive times and mileage while adhering to contractual and regulatory mandates.
• Ensures purchases follow company processes and policies.
• Analyzes situations, identifies problems, implements solutions, and evaluates outcomes.
• Exercises judgment and creativity in making decisions.
• Prepares reports and correspondence.
• Interacts with the union representing employees to maintain positive interaction.
• Assists in monitoring operations and coordinates service delivery with the Operations Manager.
• Ensures that service to the public remains on schedule and professional.
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques.

Drug and alcohol screening:
Employment contingent upon passing a pre‑employment drug and alcohol screen, a favorable background check, and a physical examination.

Safety commitment:
Safety is a way of life  placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment:
Keolis is committed to protecting the environment by minimizing the impact of operations on our people and the communities in which we operate.

Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.