Night Operations Representative - West Center

Night Operations Representative - West Center

All About ITS Logistics

Join the best management training program in the exciting Logistics and Supply Chain industry. ITS invests in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with teammates, and seize opportunities. We empower our team members to become champions by nurturing a culture of collaboration, competition, and resilience.

This position reports to the Night Area Managers and is responsible for the track and trace functions of shipments for the brokerage division of ITS. Tasks include:

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and providing support as needed.
• Producing timely, accurate communication to all customers within the assigned network.
• Reviewing handoffs and understanding the state of the network daily.
• Working efficiently and ensuring accuracy of all work.
• Utilizing technology to properly track orders for on‑time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Updating delivery windows in Transportation Management Systems (TMS) to reflect actual changes in delivery times due to diversions or cancellations.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to the appropriate chain of command.
• Communicating effective hand‑offs each shift.
• Other duties as assigned.

• Minimum of one year experience in the transportation industry preferred, but not required.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship‑building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high‑stress situations.
• Proficient with MS Office (Word and Excel).

$23 hourly

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.