Transportation Driver

Job Title: Transportation Driver

Reports To: Transportation Supervisor

Supervises: N/A

Status: Non-Exempt

Location: Access to Healthcare Network – Reno

About Access to Healthcare Network (AHN)

Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

The Transportation Driver is responsible for providing safe, reliable, and compassionate door-to-door transportation services for individuals with mobility limitations using a wheelchair-accessible vehicle. This role ensures clients are transported safely and on time while delivering exceptional customer service throughout the entire journey, from trip origin to final destination. As a representative of Access to Healthcare Network (AHN), the Transportation Driver serves as a resource to clients by providing information about available programs and services and connecting individuals with appropriate resources when needed.

• Safely transport seniors and individuals with disabilities to medical appointments, pharmacies, grocery stores, community activities, hospital discharges, and other approved destinations.
• Operate assigned routes and schedules as directed by the Transportation Dispatcher.
• Complete all required driver training, safety programs, and wheelchair securement certification.
• Provide courteous, compassionate, and professional customer service to clients, caregivers, and providers.
• Assist clients with boarding, exiting, mobility needs, wheelchair securement, and personal belongings.
• Provide door-to-door transportation services while ensuring client safety and comfort.
• Communicate regularly with Dispatch regarding trip status, delays, client updates, and availability.
• Conduct and document pre-trip and post-trip vehicle inspections; maintain vehicle cleanliness and safety.
• Accurately maintain trip records, activity logs, and client information using electronic devices and transportation software.
• Comply with all AHN policies, safety procedures, transportation regulations, and Nevada traffic laws.
• Observe and report client health, safety, behavioral, or social concerns according to established procedures.
• Complete Community Health Worker screenings, referrals, and related client support activities as assigned.
• Utilize transportation technology, including GPS, smartphones, tablets, Salesforce, and scheduling software.
• Promote awareness of AHN programs, services, and community resources.
• Report vehicle, operational, or departmental concerns to management.
• Attend required meetings, trainings, and organizational events.
• Maintain professional appearance, punctuality, and reliable attendance.
• Remain flexible to schedule changes based on operational needs.
• Perform other duties as assigned.

• High School Diploma or equivalent required.
• Bilingual (Spanish/English) preferred.
• Community Health Worker (CHW) Certification required within one year of hire (agency-funded).
• Valid Nevada Driver's License required with an acceptable five-year driving record that meets AHN insurance requirements.
• Minimum one (1) year of driving experience required; experience operating passenger, commercial, or wheelchair-accessible vehicles preferred.
• Must successfully complete a pre-employment substance screening and participate in any required testing for driver positions.
• Strong customer service skills with a professional, compassionate, and patient approach.
• Effective verbal and written communication skills.
• Ability to prioritize tasks, manage time effectively, and maintain reliable attendance.
• Strong problem-solving, active listening, and interpersonal skills.
• Ability to remain calm, adaptable, and professional in changing environments.
• Accurate data entry and documentation skills.
• Basic computer proficiency, including Microsoft Office, databases, smartphones, and mobile applications.
• Knowledge of community…