General Manager

Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former Butcher Box executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify.

This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With strategically located temperature-controlled fulfillment centers, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping.

Job Description:

We are seeking an experienced and hands-on General Manager to lead our cold storage direct-to-consumer (DTC) fulfillment facility. This role is fully responsible for the performance of the building, including operations, financial management, team leadership, service levels, and compliance. The General Manager will own the facility’s P&L, control operating expenses, manage labor efficiency, and ensure operational excellence while maintaining the highest standards of safety, food handling, and cold chain integrity.

This is a leadership role for someone who thrives in fast-paced warehouse environments and understands the complexities of temperature-controlled fulfillment operations.

• Oversee all day-to-day warehouse and fulfillment operations.
• Ensure accurate and timely DTC order processing, picking, packing, and shipping.
• Maintain cold chain integrity and ensure compliance with food safety and regulatory requirements.
• Monitor KPIs including productivity, accuracy, on-time shipping, shrinkage, and service levels.
• Own and manage the full P&L of the facility.
• Develop and manage the annual operating budget.
• Control operating expenses, including labor, utilities, supplies, and maintenance.
• Analyze financial performance and identify cost-saving opportunities.
• Review labor costs weekly and actively manage overtime to maintain budget targets.
• Use strong Excel skills to track, forecast, and report on financial and operational metrics.

• Lead, coach, and develop warehouse managers, supervisors, and frontline teams.
• Ensure proper staffing levels based on volume forecasts.
• Monitor attendance, productivity, and overtime.
• Drive accountability and performance management across the facility.
• Promote a culture of ownership, safety, and operational excellence.

• Ensure full compliance with OSHA, food safety regulations, and cold storage standards.
• Maintain a safe working environment and enforce safety protocols.
• Oversee facility audits and regulatory inspections.

• 7+ years of warehouse or fulfillment experience.
• Experience in cold storage, food distribution, or temperature-controlled environments is MANADATORY.
• 3+ years in a leadership role managing a full facility or large operation.
• Proven experience managing P&L and operational budgets.
• Experience managing labor planning and controlling overtime.
• Strong understanding of warehouse KPIs and cost control.
• Experience in DTC fulfillment operations preferred.

Equal Employment Opportunity Statement:
Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.