Administration Specialist

About Navia Benefit Solutions

We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

The Administration Specialist is responsible for supporting a variety of administrative processes that support Navia’s client data operations, including elections processing, data imports, and related account updates. This role acts as a subject matter expert, ensuring accuracy, efficiency, and excellent customer service while supporting both clients and internal team members. The position also assists with miscellaneous departmental projects and may serve as a resource for training and mentoring junior staff.

• Process all import types, including eligibility, deductions, and open enrollment files across Navia’s benefits plans.
• Retrieve and process SFTP files and review for accuracy and completeness.
• Research and resolve issues related to individual files and plan discrepancies.
• Work with internal partners, brokers, and clients to build and maintain file feeds.

• Manually enter HCFSA, DCFSA, LHCFSA, and other applicable elections in Navia systems.
• Monitor department email inboxes and respond to client inquiries in a timely manner.
• Load HRA funds and enter COBRA paid-through dates.
• Issue debit cards and send participant confirmations via email or mail.
• Send required communications including daily carryover notifications, monthly PEST statements, and HSA invitation emails.

• Perform duplicate bank account audits.
• Assist with mentoring or supporting Administrative Specialists as needed.
• Provide excellent customer service with a focus on accuracy and timely issue resolution.

• Work collaboratively with Imports, Elections, Account Managers, and other internal teams to accomplish daily goals.
• Assist with miscellaneous departmental projects and workflows as assigned.

• Perform other duties as assigned.

Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

• Impact:
  Play a pivotal role in supporting employers and employees nationwide.
• Growth:
  Advance your skills with a team committed to excellence and innovation.
• Culture:
  Join a company that values collaboration, innovation, and customer-first solutions.

• Competitive Salary Range: [insert salary band]
• Generous health benefits
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paid time off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available!

• Above average Excel skills, particularly in data manipulation.
• High attention to detail with the ability to maintain accuracy across high-volume tasks.
• Independent, self-motivated work style with strong organizational abilities.
• Strong customer service skills and professional communication abilities.