Community Manager - Astra

Position:
Full‑Time Community Manager

Location:

Astra Apartments, Renton, WA98056

Salary Range: $38.00 – $43.00 per hour

The Community Manager is responsible for the day‑to‑day operations of the assigned community(s) and ensures that the established company objectives are achieved. This role leads the optimum performance of the community in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities.

• Over 90% company‑paid medical benefits for employee coverage.
• 100% company‑paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company‑paid life insurance, AD&D and long‑term disability benefits for employee coverage.
• Best‑in‑class voluntary insurance benefits.
• Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 30% housing discount consideration.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company‑sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

• Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters.
• Recruit, interview, check references, hire, and onboard new employees with structured 30‑60‑90 plans.
• Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback.
• Document performance, apply progressive discipline, and partner with HR on employee‑relations issues or investigations.
• Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance.
• Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability.

• Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues in partnership with Accounting.
• Approve invoices, process payables, and review utility billing and rentable item charges for accuracy.
• Prepare, monitor and adhere to the community’s operating budget.
• Lead revenue management strategies, including monitoring LIHTC/Tax Credit Rents, Section8 standards, and voucher programs.
• Update Yardi and other property management systems with accurate resident, lease, and financial data.

• Oversee leasing activity including tours, prospect engagement, applications, move‑ins, move‑outs and CRM/leasing software to achieve occupancy goals.
• Collaborate with Marketing on community promotions, social media, and collateral management.
• Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues in partnership with Resident Relations.
• Supervise resident retention and renewal programs; lead community events and local partnerships to strengthen resident experience.
• Maintain reputation scores by consistently delivering professional, responsive, and high‑quality service.

• Ensure compliance with project specific regulatory requirements LIHTC/Section
  42 program requirements, special needs set‑asides, re‑certifications, calculations, and reporting.
• Adhere to Federal, State, and Local laws including Fair Housing, ADA, wage and hour, and landlord–tenant regulations.
• Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures.
• Oversee lease administration, screening processes, and legal notices to ensure accuracy and compliance.
• Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards.
• Ensure extended vacancy report is kept current and up to date.

• Direct maintenance operations including service requests, unit turns, preventative maintenance, and capital projects.
• Schedule and supervise maintenance staff to ensure timely, high‑quality work.
• Partner with vendors, contractors, and service providers to maintain property standards.
• Keep maintenance database…