File Tester

Description

About the Company:

Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.

Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.

As a File Tester, you'll be a key part of Navia's Imports team, ensuring client data flows smoothly and accurately into our systems. You'll become a subject matter expert in our import processes, working closely with clients, brokers, and internal partners to keep file feeds accurate and running smoothly, and play an important role supporting day-to-day operations as well as cross-functional projects.

• Process eligibility, deduction, and open enrollment files across all Navia benefit plans
• Retrieve and manage incoming files via SFTP
• Identify file discrepancies and communicate them clearly to clients
• Collaborate with the Imports team to meet daily processing goals
  
  Investigate and resolve discrepancies in individual files or plan data
• Partner with Account Managers and clients to resolve outstanding discrepancies
• Work with internal partners, brokers, and clients to build and maintain file feeds
• Provide a consistently high level of service to internal and external stakeholders
• Take on additional responsibilities as needed to support the team

• Bachelor's degree preferred
• Strong Excel skills, including data manipulation
• A self-motivated, independent approach to work
• Excellent attention to detail

Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role. Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

• Impact:
  Play a pivotal role in supporting employers and employees nationwide.
• Growth:
  Advance your skills with a team committed to excellence and innovation.
• Culture:
  Join a company that values collaboration, innovation, and customer-first solutions.