Account Manager

Account Manager

R8276

Full time

Hybrid

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for an Account Manager to support business development, drive staff augmentation delivery, and help build strong client relationships within the Washington, DC metro area.

We are seeking a highly skilled and experienced Account Manager to join our IT team. This position will be full-time, hybrid, and is a salaried and permanent position.

• Support day-to-day staff augmentation and contingent workforce program operations, helping ensure timely and high-quality talent delivery
• Assist in identifying opportunities to expand services within existing client accounts and support new business development efforts
• Build and maintain strong relationships with client stakeholders and serve as a trusted point of contact for program-related matters
• Provide ongoing client support by addressing inquiries, resolving issues, and ensuring a positive client experience
• Monitor program performance against established KPIs and SLAs and support the implementation of corrective actions when needed
• Coordinate candidate screening, shortlisting, interview scheduling, onboarding activities, and workforce compliance requirements
• Partner with recruiting teams to develop and maintain pipelines of qualified candidates for client staffing needs
• Support workforce planning initiatives and help address staffing challenges through proactive talent delivery strategies
• Provide Vendor Management System (VMS) training and support to clients, hiring managers, suppliers, and program participants
• Assist in preparing and delivering client business reviews, program updates, performance reports, and recommendations
• Analyze program metrics and identify opportunities to improve operational efficiency, service delivery, and client satisfaction
• Collaborate with suppliers, recruiting teams, and internal stakeholders to ensure successful program execution and contractor engagement
• Maintain accurate program documentation, workforce records, and reporting materials
• Contribute to client retention efforts by delivering exceptional service and identifying opportunities for program enhancement

• Ability to work in a hybrid environment with onsite attendance in the Washington, DC area three days per week and travel to client locations as needed
• 2+ years of experience in account management, staffing, recruiting, workforce solutions, or a related field
• Experience supporting contingent workforce programs, staff augmentation engagements, managed service provider (MSP) programs, or workforce management initiatives
• Knowledge of staffing delivery models, including Time & Materials (T&M) and Statement of Work (SOW) engagements
• Experience utilizing Vendor Management Systems (VMS) or similar workforce management technologies
• Experience supporting Information Technology, Finance, Administrative, or other professional services staffing initiatives
• Demonstrated ability to support client relationships, account growth, workforce delivery, and operational objectives
• Strong communication, presentation, relationship-building, and problem-solving skills
• Ability to manage multiple priorities and work effectively in a fast-paced, client-focused environment
• Strong organizational skills with attention to detail and a commitment to service excellence
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Ability to work independently while collaborating effectively across internal and external teams
• Bachelor's degree in Business, Marketing, Human Resources, Communications, or a related field, or an equivalent…