Product Analyst

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission‑critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You’ll Do:

The Product Analyst is a member of the Product Solutions team and will have critical contributions to delivering product implementations. The Product Analyst role will work with cross‑functional teams, such as Product, Technology, Sales and Customer Success to demonstrate and support our Monitoring solutions. This person will support discovery and solutioning for new customer monitoring implementations and support post‑live efforts. They will partake in product development meetings to comprehend new functionalities and report on customer feedback.

Responsibilities:

• Serves as a Product subject matter expert and contributes to preparing internal stakeholders for the ongoing support of product pilots and implementations
• Demonstrates monitoring solutions to current and prospective customers, explaining features, benefits, and usage in a clear, engaging and persuasive manner
• Creates and maintains product documentation that the client implementation team can refer to for RFP, FAQ and other product collateral
• Exhibits a passion for serving customers and seeing them successful in their product implementation, providing guidance and support in product testing and implementation
• Manages high volumes of product implementation tasks and projects with minimal guidance
• Responds with appropriate urgency to situations and events that require a swift response or turnaround, and takes effective action in a timely and responsive manner
• Thinks creatively, exercises strong and confident judgement, and is proactive in solving problems as they arise in customer integrations
• Exhibits a high level of professionalism, integrity, and discretion in handling confidential information

What You May Need to be Successful:

• Three or more years experience in customer implementations
• Experience working closely with Sales and Client Success Teams from the pre‑sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions
• Customer focused and a passion for user experience and working with people
• Ability to understand both the technical and business sides of the product and is ultimately responsible for representing the end user’s needs
• Strong interpersonal, collaboration, and relationship building skills

What You May Need to be Successful:
Faith Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory…