Lead IT Business Analyst

Lead IT Business Analyst

Your Opportunity as the Lead Analyst IS Business Analysis – Enterprise Sales Marketing & Analytics The role of the Lead Business Analyst on the IS Solution Enablement Team (Enterprise Sales Marketing & Analytics) is to actively interface between the JMS Sales Marketing and Analytics Business Customers and Information Services. This role must demonstrate in-depth knowledge of Business Analysis and the ability to coach and lead others on the skills required to serve as a liaison between the Business and Information Services: translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution.

Strong project management skills will also be important. This hands‑on position requires limited guidance strong relationship building a customer service mindset excellent communication skills problem‑solving ability critical thinking and a commitment to quality deliverables.

Location:

Orrville OH (Close proximity to Cleveland/Akron)

Work Arrangements:
Hybrid ~25% in office presence

• Builds positive trusting relationships with business customers and develops a deep understanding of what they need.
• Fosters strong collaborative relationships with IS team members and engages them in helping to solve business problems.
• Understands the data landscape and systems in the business area including security and compliance obligations.

• Supports business areas with new project generation while constructively challenging ROI and connection to business and technical roadmaps.
• Consults with business SME to document existing process and business capabilities research best practices and propose future process in the spirit of continuous improvement.
• Defines business requirements based on translation of business needs and gaps collaboratively with the SME leading to Functional Design.
• Leads and/or creates deliverables such as business process flows what’s changing business requirements test plans test scripts cutover plans key learnings and project plans.
• Creates functional designs in collaboration with development teams. Able to identify appropriate actions and interprets guidelines that have been provided to address a challenge acting as a champion to ensure delivered solutions meet the functional design.
• Highlights process changes and provides input on potential impact to the organization and/or roles and leads People Change Management deliverables.
• Leads testing efforts on large complex projects.
• Gain agreement on and monitor stakeholder engagement during various project phases/activities.
• Identify the appropriate measures to assess solution performance and validate the performance measures selected with key stakeholders.
• Models best practices regarding audit and security controls.

• Manages functional projects supporting multiple business areas with complex dependencies.
• Manages projects implementing new technology or capabilities.
• Models the use of standards and methodologies around business process project management and change management.
• Effectively manages the project triple constraint (Scope Time and Cost) in balance with risk and quality.

• Identifies the need for and facilitates development of Standard Operating Procedures (SOPs).
• Facilitates business process improvements through discussion facilitation process modeling etc.
• Ensures delivery of IS service performance in accordance with agreed‑upon metrics.

• Guides and mentors others to help advance business analysis within Smucker as a discipline practice and profession.
• Serves as a contributor in the BA COE seeking opportunities to lead change and share knowledge broadly.

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