Customer Service Specialist

Customer Service Specialist

Renton, Washington, United States

Customer Service Specialist (Order Entry & Payment Processing) — Contract-to-Hire 6 months

Renton-based manufacturer

Renton, WA (Fully On-site)

Monday–Friday, 8:00am–5:00pm (flexibility within ~1 hour)

6-month contract-to-hire (long-term opportunity)

$55,000–$60,000/year (approx. $26.50–$29.00/hr)

We’re hiring a Customer Service Specialist to support a small, collaborative team (8–10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing, with light phone coverage. You’ll work mainly in Microsoft Outlook/Teams, and you’ll learn an older ERP System (Epicor 10) on the job.

• Daily order processing and accurate entry of orders/purchase orders in the ERP

• Manage a shared Outlook inbox: respond to product/order/payment inquiries and keep the inbox cleared/organized

• Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed

• Basic payment processing (credit card payments via payment link or by phone)

• Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)

• Support simple reporting/admin tasks (basic Excel reports, internal coordination)

• Experience in customer service plus order processing / data entry

• Experience handling payments (credit card processing / payment links / invoices)

• Strong written communication (email-first role) and comfort multitasking

• Proficiency with Outlook/Teams and basic Excel/Word

• Experience with ERP software (Epicor a plus; not required)

• Manufacturing/distribution/customer support background

Upon conversion to full-time, the client offers a competitive benefits package including:

• Medical, dental, and vision

• 401(k) with company match

• 20 days PTO annually + holidays

• Ongoing training and development