Emergency Communications Officer; Williams Landing

Emergency Communications Officer (Williams Landing)

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It runs Victoria’s 24‑hour emergency call‑taking and dispatch services for Police, Fire, Ambulance and VICSES, offering a unique integration of emergency services communications in Australia.

As an Emergency Communications Officer you will receive and process all emergency and non‑emergency triple‑zero calls from the public and other emergency service agencies. Every day presents a new challenge and an opportunity to help people in their most critical moments.

You will be fully supported from your first day with comprehensive paid training, after which you will start handling real triple‑zero calls with guidance from team leaders. Possible roster options include full‑time rotating, full‑time set and part‑time set rosters, providing flexibility to match your circumstances and preferences.

• Enjoy working in a busy environment where multitasking with high attention to detail is the norm
• Tech‑savvy and able to use multiple software systems under pressure
• Have proven persistence and good decision‑making capabilities
• Communicate effectively by listening, showing empathy, and adapting your style to the situation
• Maintain a calm, resilient composure in stressful situations
• Demonstrate the highest standards of professional conduct and support for others
• Learn quickly, developing your capability while embracing constructive feedback

We offer flexible work practices and initiatives to support employee health, wellbeing and personal circumstances. Benefits include the following:

• Fully paid training from day one, culminating in a Certificate III in Public Safety (Emergency Communications Centre Operations)
• Clearly defined career progression, support and upskilling
• Attractive pay and conditions, including 5 weeks annual leave per year
• Paid 30‑minute break every 90 minutes through your shift
• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and family gym membership
• Access to on‑site gyms at all our sites
• Staff reward and recognition programmes
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, diversity and inclusion for all. We encourage and celebrate diversity in all forms – gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

If you require any adjustments to the recruitment and selection process, please get in touch with our Careers team via *******.gov.au.