Dealer Experience Specialist

Job Overview

The Dealer Experience Specialist's primary function is to provide a high level of support to our network of Kenworth and Peterbilt Dealers by troubleshooting any order issues and supporting a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability and pricing.

• Advise Dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies.
• Negotiate vendor availability and lead times based on Dealer needs.
• Resolve issues pertaining to shipments, expediting and special order handling while providing a high level of service.
• Special Projects as needed.

• Bachelor's degree desired.
• Previous experience in a fast‑paced, Customer Service environment preferred.
• Excellent communication skills both verbal and written.
• Strong Negotiation skills.
• Ability to work closely with others in a team environment.
• Relationship building and de‑escalation skills.
• Strong technical skills and ability to maneuver through multiple programs utilizing dual monitors.
• Ability to think outside the box and make decisions in ambiguous situations.
• Highly attentive to details.
• Demonstrated ability to follow up on tasks until they are brought to closure.
• French or Spanish language a plus.

• 401(k) with up to a 5% company match.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 paid vacation days, 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short‑ and long‑term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services including wellness plans, estate planning, financial counseling and more.
• This position is eligible for a holiday gift.

The salary range for this position is $62,000 - $85,030 annually. Additionally, this role is eligible for the full range of benefit options listed above.

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E‑Verify Employer.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.