Dealer Experience Specialist

Requisition Summary

The Dealer Experience Specialist's primary function is to provide a high level of support to our network of Kenworth and Peterbilt dealers by troubleshooting order issues and supporting a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability, and pricing.

• Advise dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies.
• Negotiate vendor availability and lead times based on dealer needs.
• Resolve issues pertaining to shipments, expediting, and special order handling while providing a high level of service.
• Special Projects as needed.

• Bachelor's degree desired.
• Previous experience in a fast paced customer service environment preferred.
• Excellent communication skills, both verbal and written.
• Strong negotiation skills.
• Ability to work closely with others in a team environment.
• Relationship building and de-escalation skills.
• Strong technical skills and ability to maneuver through multiple programs utilizing dual monitors.
• Ability to think outside the box and make decisions in ambiguous situations.
• Highly attentive to detail.
• Demonstrated ability to follow up on tasks until they are brought to closure.
• French or Spanish language a plus.

• 401k with up to a 5% company match.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off (minimum 10 paid vacation days, 12 paid holidays, sick time).
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid short and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services including wellness plans, estate planning, financial counseling and more.
• This position is eligible for a holiday gift.

At PACCAR, the salary range for this position is $62,000 – $85,030 annually. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR is an Equal Opportunity Employer / Protected Veteran / Disability. PACCAR Parts is an E-Verify Employer. PACCAR values diverse teams with inclusive workplaces that foster innovation, better decision-making, and employee engagement.