Guest Services - Renton Community Center

This is an exciting seasonal opportunity to work at the Renton Community Center (RCC)!

Guest Services position: welcome customers, process registrations, collect fees, and assist customers in a variety of ways. This position is highly visible and involves frequent interactions and communication with the public, so excellent customer service is a must.

We will be reviewing applications as they are received, so apply today!

Guest Services 1: $21.57 / Hour
Guest Services 2: $23.00 / Hour
Guest Services 3: $26.00 / Hour

* Placement and hourly rate of pay is dependent upon years of experience and qualifications.

20 to 40 hours per week. Shifts can occur during weekdays/weekends and during the day or evenings.

Reports To:

Recreation Supervisor, Recreation Program Coordinator, and/or Designee
Supervises:
None

• Work at front counter, greet patrons, collect money, process registrations, scan pass cards, handle membership sales, and book facility for rentals.
• Identify and assess customer needs to achieve satisfaction.
• Answer phones to provide general customer service.
• Understand, explain, and enforce facility rules.
• Set up and take down program equipment.
• Effective, professional and respectful interactions with patrons and team members.
• Work as a team player.
• Be ready to work by scheduled start time.
• Maintain regular, reliable, and punctual attendance.
• Maintain accurate accounting of funds received from patrons.
• Perform tasks that complement all areas within the facility.
• Understand and follow directions.
• Work evenings and/or weekends as assigned.
• Perform related duties as assigned.

Guest Services 1

• At least 16 years of age.
• Successful passing of a required background check.

Guest Services 2

• At least 18 years of age.
• 2 – 4 years of previous work, or volunteer, experience with cash handling
• Successful passing of a required background check.
• Employees 18 and over will be subject to a credit check.

Guest Services 3

• At least 18 years of age, some positions may require at least 21 years of age.
• 4 – 8 years of previous work, or volunteer, experience related to cash handling.
• Successful passing of a required background check.
• Employees 18 and over will be subject to a credit check.

• Demonstrate knowledge of safety guidelines and practices.
• Skill in overseeing and leading the work of others.
• Ability to handle conflict and solve problems using tact, patience, and courtesy.
• Ability to navigate emergency situations.
• Work with diverse groups of people in a tactful, effective, and respectful manner.
• Establish and maintain effective working relationships with staff, the community and program participants.
• Follow instructions, both written and verbal.

• Lift or move items weighing up to 25 pounds on occasion.
• Move throughout City facilities and buildings,
• Operate a computer and other office equipment.
• Communicate with City employees and residents.

• Work is performed indoors and outdoors in all weather conditions.
• Noise level is moderately loud.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.