Client Service Assistant

Job Type: Full-Time

We are a textile company that supplies high‑quality fabrics worldwide. We need an account executive assistant to support our account executives in managing customer accounts and executing projects.

• Process Purchase Orders (POs), change POs, process returns according to established department policies and procedures
• Production sample entry and filing for all production samples/lab dips
• Follow up on all sample approvals and rejections within guidelines with our clients and vendors
• Keep colors and production organized
• Accurately file all lab dips for colors and production samples for review
• Abide by policies set for Quality Control on all production samples
• Once approved or rejected, file production samples accurately and efficiently
• Prepare all packages to send to clients/vendors via courier/mail service
• Cut and file production samples and archive into our production records accurately and with efficiency
• Create and maintain sample cards for our marketing purpose
• Answer phones with professional courtesy and helpfulness in mind

• Knowledge of Microsoft Office (Word, Excel, Outlook)
• Effective communication
• Strong customer service skills focused on relationship development
• Negotiation and problem‑solving skills
• Ability to focus on outcomes and results for personal development and company development
• Be kind. Be driven.
• Address everyone with kindness, and focus on outcomes
• Flexibility
• Adaptability
• Always invest in learning, growing, and improving yourself

• Commensurate with experience
• $22–$25 per hour

• Medical, Dental, and Vision available after 90 days probation period
• 401(K) available after 1 year completion of position held in good standing