Business Support, Customer Service

Call Center Coordinator - JLL

As a Call Center Coordinator, you will serve as the essential first point of contact for all facilities-related needs across Kaiser WA and other geographically dispersed facilities. This role is critical to JLL's commitment to delivering exceptional client service through rapid response, effective problem‑solving, and seamless coordination of facility operations. You will act as a dedicated customer advocate, ensuring that every request is handled with professionalism and urgency while maintaining the highest standards of communication and service excellence.

• Manage high-volume inbound calls for Kaiser WA and geographically dispersed facilities with professionalism, accuracy, and strict adherence to Service Level Agreement expectations
• Create, prioritize, and dispatch work orders with strong emphasis on urgent requests and proper escalation protocols to ensure rapid response times
• Respond promptly to emergency situations following established procedures, documenting all actions taken and notifying appropriate stakeholders
• Generate daily ATG work orders with detailed descriptions and accompanying photos, while maintaining responsibility for closing out findings
• Oversee vehicle registration and fuel card administration processes, ensuring compliance and timely renewals across all locations
• Manage hazardous waste documentation for all facilities, ensuring updates are completed accurately and in accordance with regulatory requirements
• Track, compile, and report key performance indicators to management monthly, providing insights into operational efficiency

• Deliver excellent customer service as a core function of the role, recognizing that every interaction shapes the reputation and perception of the campus and its operations
• Proven experience in call center operations, facilities management, or customer service roles with demonstrated ability to handle high call volumes
• Strong critical thinking and troubleshooting skills with ability to provide effective solutions under pressure
• Excellent written and verbal communication skills with customer‑centric approach to service delivery
• Proficiency in work order management systems and demonstrated ability to prioritize multiple urgent requests simultaneously
• Experience with emergency response protocols and ability to remain calm and effective during crisis situations
• Strong organizational skills with meticulous attention to detail, particularly regarding documentation and compliance requirements
• Ability to work in fast‑paced environment while maintaining accuracy and professionalism

• Prior experience supporting healthcare facilities or similar regulated environments
• Familiarity with hazardous waste documentation and regulatory compliance standards
• Experience with ATG (Above Ground Tank) systems and related documentation processes
• Knowledge of vehicle fleet management and fuel card administration systems
• Background in visitor reception or front desk operations in corporate settings
• Proficiency in Microsoft Office Suite and ability to generate reports and track KPIs
• Experience with mail processing and distribution operations

Location:

Onsite - Renton, WA

Salary: 49,990 to $71,900 per year

49,900. USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Accepting applications on an ongoing basis until candidate identified.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to…