Senior Enterprise Customer Success Lead; C‑Suite Focus
Listed on 2026-09-30
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
Shield AI is seeking a Senior Customer Success Manager to support our Hivemind Enterprise customers. This role requires ~8+ years of experience and frequent engagement with C-Suite stakeholders to ensure strategic outcomes.
Travel is a substantial part of the role, with 30–50% travel expected across North America and Europe. You will drive customer outcomes from onboarding through renewal, coordinating cross-functional program management and ensuring long-term customer success.
The Senior Enterprise Customer Success Lead (C‑Suite Focus) position in the Management & Operations, Sales field is open for applications.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Enterprise Customer Success Lead (C‑Suite Focus) role at Shield, based in WA, United States.
We are looking to fill the Senior Enterprise Customer Success Lead (C‑Suite Focus) position at Shield in WA, United States.
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