Product & Experience Lead

Job Details Level: Experienced

Job Location:

EXO - Renton, WA 98057 Position Type:
Full Time Education Level: Not Specified Salary Range: $94,604.00 - $ Salary Job Category:
Information Technology

The Product & Experience Lead owns the product vision and end-to-end user experience for Radiant’s digital products across our logistics and supply-chain services, serving both internal users and external customers.

This is a hybrid product-and-design role built around modern AI tooling. The incumbent sets direction, taste, and the experience bar, then uses AI-assisted design tools (e.g., Figma, Claude) to personal produce wireframes, prototypes, and design direction – moving quickly from concept to high fidelity.

As a senior individual contributor and player-coach, this role partners closely with a Senior Platform Services Engineer and cross-functional, distributed delivery teams, and operates with significant independence and decision-making authority.

• Product vision & strategy – define, articulate, and steward the product vision and strategy for our digital product portfolio, balancing the needs of internal users and external customers.
• Road mapping & specification – Translate vision into roadmaps, prioritized outcomes, and clear, async-friendly specifications that distributed engineering teams can execute against without ambiguity.
• End-to-end experience ownership – Own information architecture, interaction design, user flows, and the overall quality bar across every surface.
• Hands-on-design production – Produce wireframes, prototypes, and design direction using AI-assisted design tooling, turning product intent into tangible, high-fidelity artifacts.
• Design system stewardship – Establish and maintain a shared design system and experience patterns in partnership with engineering, so products stay coherent as they scale.
• Research & validation – Conduct discovery and user research; validate decisions with usage data and qualitative feedback.
• Engineering partnership – Partner with platform engineering on feasibility and technical constraints, and sequence delivery so users are served incrementally.
• Metrics – Define and track success metrics, including adoption, task success, and time-to-value.
• Stakeholder management – Manage stakeholders across the business, balancing competing needs across our services.
• Perform other product-and-design-related tasks as assigned by the company.

• Minimum 5 years' experience in product management and/or product design, including demonstrated ownership of the vision for a complex product.
• Proven ability to operate at two altitudes — setting product strategy
  * and* producing hands‑on design artifacts (wireframes through high‑fidelity prototypes).
• Fluency with modern AI-assisted design tooling (e.g., Figma, Claude, AI prototyping) and the judgment to direct it toward production- intent output.
• Strong UX fundamentals: information architecture, interaction design, and design-system thinking.
• Experience designing for multiple distinct user types (both internal users and external customers).
• Excellent written communication and the discipline to specify work clearly for asynchronous collaboration with distributed teams.
• Data-informed decision-making; comfort defining and reading product metrics.
• Proficient in English communication (verbal and written).

• Bachelor's degree in Design, HCI, Computer Science, Business, or a related field.
• Domain experience in logistics, supply chain, transportation management, or B2B SaaS.
• Experience designing AI/LLM-powered product surfaces (conversational, agentic, or AI-assisted UX).
• Front-end literacy (React) sufficient to collaborate on feasibility and design handoff.
• Experience standing up or scaling a design system as a product.
• Experience partnering with distributed engineering teams.
• Experience in an organization undergoing significant growth or transformation.
• Familiarity with Jira, Confluence, and modern collaboration tools.

• Full-time schedule of a minimum of 8 hours per day, with the flexibility to complete all required job…