Jr. Trainer

Gritter Francona is looking for a Jr. Trainer that will support the development, coordination, delivery, and evaluation of training and educational activities associated with the Elevated Risk Care Management (ERCM) Pilot. The position will help prepare clinical and operational staff to effectively adopt and implement new care coordination processes designed to improve suicide prevention-related care for Veterans at elevated risk.

The Jr. Trainer will support training activities throughout the pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. Working under the direction of senior training, implementation, and program personnel, the Jr. Trainer will assist with assessing training needs, developing customized learning materials, coordinating training logistics, delivering instructor-led and web-based training, evaluating training effectiveness, and maintaining training records.

The successful candidate will have strong communication and presentation skills, an understanding of healthcare delivery, and the ability to translate complex program and clinical requirements into clear, practical learning experiences for diverse audiences.

• Support assessment of training and education needs associated with implementation of the ERCM Pilot.
• Assist in identifying knowledge, communication, workflow, and skill requirements for affected clinical and operational staff.
• Conduct interviews, surveys, observations, and other activities to identify training gaps.
• Analyze identified needs and assist in translating them into appropriate training objectives and learning activities.
• Support development of role‑specific training recommendations for pilot‑site personnel.
• Identify opportunities for remedial or supplemental training based on implementation feedback and performance.

• Assist with planning, designing, developing, and revising customized training courses and educational materials.
• Develop training content appropriate for instructor‑led and web‑based learning environments.
• Create and maintain workbooks, facilitator guides, presentations, job aids, exercises, reference materials, and other instructional products.
• Ensure training materials accurately reflect approved ERCM workflows, processes, roles, and procedures.
• Assist in developing customized workshops and remedial training modules based on identified knowledge and performance gaps.
• Incorporate stakeholder feedback and pilot lessons learned into training materials.
• Support development of training materials that can be adapted for future national implementation.

• Conduct or co‑facilitate instructor‑led training in traditional classroom, conference, seminar, workshop, and other face‑to‑face settings.
• Present information clearly and effectively to clinical, operational, administrative, and other audiences.
• Facilitate interactive exercises, discussions, demonstrations, and question‑and‑answer sessions.
• Adapt delivery approaches based on participant needs and knowledge levels.
• Assist senior trainers and SMEs with delivery of specialized training content.
• Support training sessions at pilot sites and other locations as required.

• Conduct or support online training through Internet/Intranet‑based systems, learning management systems, software packages, and computer applications.
• Assist with development and delivery of virtual workshops, webinars, demonstrations, and other online learning activities.
• Test training content and technology before delivery to ensure materials function properly.
• Provide participants with technical and instructional assistance during online training.
• Support development of reusable web‑based learning materials for future implementation.

• Support evaluation of training effectiveness and participant learning.
• Develop and administer training evaluations, surveys, knowledge checks, and feedback instruments.
• Analyze participant feedback and identify opportunities to improve training content and delivery.
• Track participation, completion, satisfaction, and other relevant training measures.
• Recommend…