Senior Service Engineer IS -ServiceNow AI - Hybrid

Service Engineers work in partnership with developers, testers, and program managers—typically early in the development process—to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS, and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

Providence caregivers are not simply valued—they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
• 5 years related experience; more preferred.
• Experience in automation, specifically with deployment, recovery, or other manual processes.
• Experience with n‑tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service expectations.
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions; using logic and reasoning to identify strengths and weaknesses of alternative solutions, and applying root cause analysis.

• Experience in a Healthcare environment.

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in a surrounding that is free from unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requisition
Company:
Providence Jobs
Job Category:
Development/Engineering
Job Function:
Information Technology

Job Schedule:

Full time

Job Shift: Day
Career Track:
Business Professional
Department: 4011 SS IS ESI ENG PLATFORM
Address: WA Renton 1801 Lind Ave SW

Work Location:

Providence Valley Office Park‑Renton
Workplace Type:
Hybrid
Pay Range: $see posting - $see posting