Commercial Loan Servicing Lead

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

The Commercial Loan Servicing Lead’s responsibility will be cross functional over several areas associated with the servicing of Gesa’s commercial loan portfolio. The Commercial Loan Servicing Lead will be responsible for servicing, maintaining, and ensuring continuity and perfection of the commercial loan portfolio post funding. They will assist in the internal file audits, third-party audits, and state and federal safety and soundness examinations.

This position will require a solid understanding of Gesa Credit Union policies and guidelines, as well as all state and federal laws. This position will be deeply engaged in collaboration across the commercial banking organization.

• Collaborate with the commercial lenders, commercial credit analysts, commercial production assistants, and commercial loan processors to facilitate loan maintenance requests (i.e., interest rate changes, risk rate changes, and research), payment issues or research necessary to clarify or identify any loan issues within DNA core system
• Serve as primary point of contact for commercial loan payoff requests and facilitate compliant release of collateral for all commercial loans
• Monitor all credit activity to ensure daily assignments have been completed such as processing interest rate index changes, new loan account accuracy
• Function as primary liaison for commercial insurance vendor to identify any required updates, maintenance or forced place insurance needs
• Contact and maintain up to date reporting to commercial lenders regarding delinquent property taxes on real estate loans. Report and process delinquent property tax tracking to commercial regional managers and Credit Administration
• Maintain and ensure continuity of UCC filings for equipment or business asset lending
• Serve as primary point of contact for all commercial loan participations (as lead or purchaser)
• Complete monthly 1502 reporting including addressing inconsistencies in a timely fashion
• Maintain controls to ensure the safety and soundness of the commercial portfolio
• Assist in the preparation for third-party audits and state and federal exams
• Provide support to credit union members and staff to complete any updates as required for questions, clarification, or updates of commercial loans
• Provide computer support, including data entry, in the maintenance of the loan systems
• Reconcile member business loan reports as requested and required
• Maintain a working knowledge of the credit union’s commercial loan standards and government regulations
• Maintain a professional work environment and work under restricted time constraints
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge

• Maintain up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
• Participate in and support a team environment
• Display respect for diversity. Treat people with respect, keep commitments, and maintain a prominent level of integrity
• Possess and display excellent customer service attributes along with the ability to productively lead team members
• Effectively communicate with immediate supervisor regarding matters of account or lending concern
• Able to work under pressure and manage workflow to provide a preeminent level of member service
• Maintain a positive…