DSHS ESA Public Benefits Specialist

DSHS ESA Public Benefits Specialist 1-3

This entry‑level Public Benefits Specialist role involves working on‑site at the community services office in Newport, WA. You will help people apply for public assistance services through face‑to‑face interactions and over the phone, determine eligibility, conduct interviews, gather and verify information, and process applications using computer programs.

• Process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs using internal software.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and documentation, and verify information for each benefit program.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services to clients.

King County employees receive 5% premium pay in addition to the advertised salary and are eligible for a free ORCA card for transportation use.

• Four years in a customer service job with public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
• A bachelor’s degree.
• A combination of experience and education totaling four years.

• Thrives in a standardized work setting.
• Can learn and utilize various computer programs.
• Communicates effectively with people in diverse or difficult situations, including calming others and working with individuals who have communication challenges.
• Works with complex technical regulations and procedures, and analyzes complex situations.
• Refrains from personal bias when determining eligibility.
• Prioritizes and performs multiple tasks in a busy office with numerous interruptions.

Training lasts 15 or more months. Salary ranges are as follows:

• Public Benefits Specialist 1: $4,093.00 Step G – $4,632.00 Step L
• Public Benefits Specialist 2: $4,299.00 Step D – $5,241.00 Step L
• Public Benefits Specialist 3: $4,740.00 Step E – $5,643.00 Step L

Prior to hire, a background check including criminal record history may be conducted. Information from the background check will be considered in determining the applicant’s suitability and competence to perform the job.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender identity or expression, marital status, race, creed, color, national origin, religion, political affiliation, military status, veteran status, sensory, mental, or physical disability or the use of a trained service animal. Persons requiring accommodation in the application process or this announcement may contact the Recruiter at .

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