Patient Service Representative

Description

Position Overview

We are seeking a professional and compassionate Patient Services Representative for a temporary onsite opportunity in Renton, WA. This role serves as the first point of contact for patients and is responsible for delivering exceptional customer service while supporting the daily administrative operations of a healthcare facility.

The ideal candidate will possess strong communication skills, a patient-focused approach, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

+ Greet patients, visitors, and vendors in a professional and welcoming manner.

+ Answer incoming calls and assist with patient inquiries, scheduling requests, and general questions.

+ Schedule, reschedule, and confirm patient appointments.

+ Register new patients and update demographic, insurance, and contact information.

+ Verify insurance coverage and eligibility prior to appointments.

+ Collect copays and process patient payments in accordance with office procedures.

+ Maintain accurate patient records within electronic medical record (EMR) systems.

+ Coordinate referrals, authorizations, and follow-up appointments as needed.

+ Respond to patient concerns and escalate issues appropriately.

+ Assist providers and clinical staff with administrative support functions.

+ Process incoming faxes, medical records requests, and correspondence.

+ Ensure compliance with HIPAA regulations and patient confidentiality standards.

Requirements

Qualifications

+ 1+ years of experience in patient services, medical reception, healthcare customer service, or a related administrative role.

+ Strong customer service and interpersonal communication skills.

+ Experience scheduling appointments and handling high-volume phone activity.

+ Proficiency with Microsoft Office Suite and electronic medical records systems.

+ Ability to maintain accuracy while managing multiple tasks and priorities.

+ Strong attention to detail and organizational skills.

+ Ability to maintain confidentiality and professionalism when handling sensitive information.

+ High school diploma or equivalent required.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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