Specialty Services Coordinator

Job Details

Job Title:

Specialty Services Coordinator
Req:

Location:

Breast Center Renton
Department:
Breast Health Center

Shift: Days
Type: OC / PD
FTE: 0
City State:
Renton, WA
Category:
Administrative/Clerical
Salary Range:
Min $24.92 - Max 41.65/hrly. DOE

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE:

Specialty Services Coordinator
JOB OVERVIEW:
The Specialty Services Coordinator position is responsible for scheduling and coordinating services for patients in multiple hospital-based specialty services and providers, as well as, clinic services, pre-registration, insurance verification, estimate creation, collection of payments over the phone, using inbound and outbound call handling, as well as a backup for in-person check in and MyChart requests.
DEPARTMENT:
Patient Access, Clinic Network

WORK HOURS:

As assigned

REPORTS TO:

Manager, Patient Access or Clinic Network

• High School Graduate or equivalent (G.E.D.) required.
• Minimum 1-year front office experience in a physician office or hospital access department; scheduling, registering, using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.
• Computer experience in a windows-based environment.
• Excellent communication skills including verbal, written, and listening.
• Excellent customer service skills.
• Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred.

• Ability to function effectively and interact positively with patients, peers and providers always.
• Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines.
• Ability to provide verbal and written instructions.
• Demonstrates understanding and adherence to compliance standards.
• Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff:
• Ability to communicate effectively in verbal and written form.
• Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the customer's needs.
• Ability to maintain a calm and professional demeanor during every interaction.
• Ability to interact tactfully and show empathy.
• Ability to communicate and work effectively with the physical and emotional development of all age groups.
• Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line.
• Ability to document per procedural template requirements, gather pertinent information and enter data into computer while talking with callers.
• Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility; detailed knowledge of insurance providers, their portals and their expectations for authorization approval for referral services/appointments.
• Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent
• Ability to organize and prioritize work.
• Ability to multitask while successfully utilizing varying computer tools and software packages, including:
• Utilize multiple monitors in facilitation of workflow management.
• Scanning and electronic faxing capabilities
• Electronic Medical Records
• Telephone software systems
• Microsoft Office Programs
• Ability to successfully navigate and utilize the Microsoft office suite programs.
• Ability to work in a fast-paced environment while handling a high volume of inbound calls.
• Abi…