Client Care Specialist

• Base Pay $70,800.00 - $74,000.00 / Year
• Job Category Client Care
• Employee Type Non-Exempt
• Manage Others No

At KCSARC, we not only value diversity – we celebrate it. We are committed to creating a team as diverse as the communities we live in, and we believe that the more inclusive we are, the better our team will be. We are rooted in a foundation of anti-racism and equity, which must be demonstrated in word and action.

As a proud equal opportunity employer, we welcome all races, ethnicities, genders, abilities, identities, religions, and ages, candidates who are veterans, LGBTQ+, and multilingual, candidates with diverse viewpoints and experiences, and candidates who have an EAD (Employment Authorization Document), regardless of immigration status.

• Conduct Intake Screenings
• Determine comprehensive service needs of clients
• Provide information and referrals, both internal and external
• Determine client needs for forensic medical evaluations
• Work in cooperation with HATC related to forensic medical evaluation appointments and consult as needed
• Initiate contact with community professionals to fully assess and address client needs
• Work with law enforcement, child protective agencies, child welfare, medical personnel, etc., for coordinated care
• Assist clients and/or guardians to make informed decisions about medical and psychological needs
• Provide information about sexual assault impact, recovery and coping to increase client’s emotional health
• Provide immediate case management to guide the client through immediate service needs
• Provide information and assistance with Crime Victim Compensation application
• Provide on-going advocacy when needed
• Assist in the coordination of services with other providers
• Work with department managers and directors to continually assess service needs
• Other duties as assigned

• Actively participate in individual supervision
• Provide cross-departmental training as requested
• Work collaboratively across departments
• Consult and interface with other client services staff on specific cases as appropriate
• Other duties as assigned

• Interface with community professionals for the benefit of KCSARC ( DCYF, KCPAO, DOC, LE, etc.)
• Participate in professional community groups as needed
• Create and provide training to community groups as prioritized
• Participate in outreach activities as needed.

• Builds rapport and communicates effectively with people from diverse backgrounds and experiences.
• Demonstrates empathy, active listening, sound judgment, and appropriate professional assertiveness.
• Communicates clearly and professionally, including when navigating sensitive or emotionally difficult situations.
• Effectively organizes, prioritizes, and manages competing responsibilities and caseload demands.
• Works both independently and collaboratively as an effective member of the Client Services team.
• Demonstrates initiative, adaptability, problem-solving skills, and sound decision-making.
• Maintains appropriate professional boundaries and confidentiality.
• Works effectively with individuals experiencing high-stress or emotionally challenging situations.
• Understands sexual assault victimization, trauma, and the healing process.
• Demonstrates awareness of and ability to manage the potential impact of secondary trauma associated with the work.
• Adheres to KCSARC’s Guiding Principles, policies, procedures, and professional…