Coordinator, Hospitality Service

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Job Title: Coordinator, Hospitality Service Department: Premium Hospitality Reports To: Vice President of Premium Hospitality Type: Full-Time FLSA: Non Exempt Role Type: Individual Contributor Hourly Pay: $23.00 - $28.00

OUR CLUB: Seattle Sounders FC is a progressive high performing collection of people who strive to achieve the highest levels of our sport while making a transformative impact in our communities in the best soccer city in America. Our culture is focused on serving one of the most passionate sports fan bases in North America who are invested in the Sounders as much for our commitment to making a positive impact in our communities as they are for winning the 2019 MLS Cup and 2022 CONCACAF Champions League on home soil.

We exist to create special moments like these, where we enrich lives and unify our fans and city through soccer. Position Summary Sounders FC is seeking a dynamic and service-driven Coordinator of Hospitality Service to support the execution of our premium matchday and event experiences. This role oversees the operations of the Tunnel Club, Boardroom, and other premium environments, ensuring guests, partners, and members receive the high level of service that reflects the values of our club.

The Coordinator of Hospitality Service plays a key role on matchdays, partnering closely with internal departments and external vendors to deliver seamless, memorable, and premium-level experiences for our members, VIP's and guests. Essential Duties & Responsibilities

• Coordinate matchday hospitality operations across the Tunnel Club, Boardroom, and additional premium spaces to ensure flawless execution, service excellence, and operational readiness.
• Serve as the primary on-site host and point of contact for hosted members, partners, and VIP guests.
• Host all guests with professionalism and discretion, ensuring all guest interactions are handled proactively, keeping confidentiality in mind.
• Oversee pre-match setup, in-match service flow, catering execution and post-match breakdown, of Premium Spaces ensuring consistency with Sounders FC standards.
• Support hospitality needs across internal departments, including Premium Sales & Service, Ticketing, Partnership Marketing, Partnership Sales and Executive Leadership - including tracking, fulfilling tickets, and providing detailed directions for staff and guests.
• Work closely with Levy and stadium operations teams to ensure high-quality food & beverage delivery, internal processes, staffing alignment, guest communication and operational execution.
• Serve as the operational liaison for premium seating area match day logistics, ensuring clear communication and seamless execution.
• Support the execution of single-match suite experiences, including planning, guest communication, and day-of execution when needed.
• Collaborate with the Suite & Premium Service Team on delivering member benefits such as away travel experiences, gifting programs, exclusive events, and engagement initiatives.
• Resolve guest needs and service escalations with professionalism, urgency, and a focus on creating positive moments.
• Identify opportunities to continually refine and elevate the premium experience in alignment with club goals and member expectations.
• Partner with Brand Marketing to execute influencer programs.
• Support Ownership requests when needed, including match day requests for their guests, gift fulfillment, etc.
• Maintain accurate inventory records in CRM database for suites and premium seating areas

QUALIFICATIONS:

• Bachelor's degree in Business, Sports Management, Hospitality, or related field preferred.
• 2+ years of experience in premium service, account management, or corporate hospitality, ideally within professional sports.
• Strong communication and interpersonal skills with a passion for relationship building.
• Exceptional organizational and problem-solving abilities with attention to detail.
• Comfortable working across multiple teams and managing competing priorities in a high-volume, event-based…