Systems Administrator
Listed on 2026-02-12
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IT/Tech
Systems Administrator, IT Support, Technical Support, Data Entry
About the Role
The National Association of Enrolled Agents (NAEA) is seeking a Systems Administrator who loves building efficient systems, solving technical challenges, and making technology easy for people to use. In this role, you will work primarily with Salesforce/Fonteva and Path LMS, helping to maintain and optimize the platforms that support our education, membership, and operational needs. This is an excellent opportunity for a tech-savvy, solutions-oriented professional who enjoys both independent work and cross-team collaboration.
This role ensures that systems run smoothly by troubleshooting issues, monitoring updates, tracking trends, and helping staff understand and use technology effectively. The administrator also manages the creation and maintenance of webinars, courses, certificates, and other education products within Path LMS, while overseeing video uploads, event archiving, and the proper linking of LMS content to Salesforce/Fonteva.
The Systems Administrator builds and maintains event and education products, supports sandbox refreshes, and contributes to system cleanup and integration enhancements. In addition, the role supports Salesforce and Fonteva administration by assisting with user setup, permissions, workflows, automation, reporting, and data management.
Finally, the Systems Administrator plays an active role in improving processes and workflows, identifying risks, recommending solutions, managing multiple projects at once, and taking on additional responsibilities that support NAEA’s mission and organizational goals.
See full job description here: NAEA Systems Administrator
What You Bring:- Bachelor’s degree or equivalent work experience.
- Experience with CRM process design and association management systems.
- Strong analytical and problem-solving skills.
- Strong communication skills and the ability to explain technical concepts clearly.
- Ability to manage multiple projects and work under pressure with attention to detail.
- A natural curiosity and excitement about problem solving and system improvements.
- Salesforce Administrator Certification
- Fonteva-specific training or certifications
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