Epic Application Analyst; Bridges

Position: Epic Application Analyst (Bridges)
Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Clinical Applications Analyst III position ensures that the electronic health record system, and other application software, is available, implemented, updated, usable and operational for all staff as appropriate within the organization and that data is available to HealthPoint staff and outside organizations.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

* Serve as primary subject matter expert for one or more Epic applications and a secondary subject matter expert for one or more Epic applications.

* Support other clinical information software as services.

* Execute, assess, troubleshoot, and create solutions supporting software platforms.

* Inform assessment and development of long-term goals related to clinical technology in conjunction with external vendors.

* Serve as a leader in the development, implementation and transition to new software modules and upgrades as needed as well as perform testing on new builds and applications during implementation and maintenance phases.

* Perform maintenance, research and testing of systems including generating error reports, maintaining tables, and documenting all system changes and statuses in a complete and thorough manner in order to preserve data integrity.

* Develop and validate user and system requirements, write technical and clinical workflow documents, test plans and test results.

* Responsible for projects which require advanced troubleshooting, research, and user access with the HealthPoint-contracted Enterprise administrative organization.

* Develop and maintain quality control mechanisms for the Applications helpdesk tickets to ensure issues are resourced and addressed in accordance with established service level agreements.

* Identify and document application defects and manage the process of escalating such defects to the appropriate external resources i.e. Epic hosting product vendor, direct Epic vendor.

* Assist internal teams on an ongoing basis with escalations that require knowledge or expertise that are within your domain.

* Provide technical support, diagnosis of application errors and troubleshooting for applications tickets and issues. While consulting with end-users in addressing problems and assists in formulating solutions.

* Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.

* Assist with building, maintaining, and generating reports within the clinical software.

* Maintain knowledge of Epic including Orion, Nova release notes, User Forum, Galaxy and other documentation published through the Epic User Web.

* Provide onsite and remote support for staff to train and promote the proper use of the electronic systems and best practices in the live environment.

* Perform On Call responsibilities, during scheduled on call shift, in order to investigate and fix issues that may arise. Manage assigned applications projects to ensure timelines are met

* Assist with scheduling, coordinating, and leading meetings and work with sites/departments to assist with process improvement, integration and efficiency related to software functionality.

* Create clinical information system learning content independently or in collaboration with instructional designers.

* Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.

* Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.

* Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.

* Other duties as assigned by supervisor.

Must have's you'll need to be successful:

* Associate's degree (AA) or equivalent from two-year college, technical school, or clinical certification. Seven (7) years related healthcare experience; or equivalent combination of education and experience. Two (2) years IT healthcare experience and two (2) years electronic health record support experience required. Epic preferred.

* Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to…