Manager, Business Intelligence II

Overview

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence
, and Advance with Innovation
.

You will report to the General Manager, DF&H Service North America
.

JBT Marel is a global technology solutions provider to high-value segments of the food and beverage industry. JBT designs, produces, and services products and systems for a broad range of end markets, generating roughly one-half of annual revenue from recurring parts, service, rebuilds, and leasing operations. We are looking for a Manager, Service Intelligence to lead our analytics programs and transform operational data into relevant insights.

In this main role, you will manage digital analytics tools and dashboards to track performance, uncover trends, and guide decision‑making across the field service organization. You will collaborate with Sales, Operations, Supply Chain, Finance, and Service leaders to turn business outputs into performance insights and operational improvements.

• Develop service performance dashboards, reports, and measurements.
• Analyze service data to identify trends, risks, bottlenecks, and improvement opportunities.
• Ensure accuracy, consistency, and integrity of service-related metrics.
• Translate complex data into clear insights for leadership and partners.
• Support strategic and operational decision‑making through forecasting, trend analysis, and scenario modeling.
• Provide regular executive‑level summaries on service performance and improvement programs.
• Implement and increase field service management platforms, CRM systems, and data analytics tools (e.g., Salesforce, Salesforce Service, JDE, Syteline, Epicor, and Power BI).
• Partner with IT and Operations to ensure accurate data capture and reporting from all digital systems.
• Create predictive models and data visualizations to support planning, scheduling, and forecasting.

• Provide intelligence and reporting that supports goals, including reducing service costs, improving customer experience, and increasing technician productivity.
• Collaborate with department leads to set data-driven benchmarks and lead accountability.
• Support root‑cause analysis for recurring service challenges using data insights.
• Partner with service delivery and operations teams to identify causes and drive corrective actions.
• Measure the effectiveness of service improvement programs.
• Promote a culture of data‑lead continuous improvement across service departments.
• Present regular performance insights and recommendations to senior leadership and department heads.
• Translate complex data into clear, applicable reports and presentations.
• Educate our teams on data literacy and empower leaders to make insight‑led decisions.

• Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or related field.
• 5+ years of experience in data analytics or business intelligence in field service, operations, or logistics.
• Proficiency in analytics platforms and tools (e.g., Power BI, SQL, Excel, Salesforce Service, Salesforce).
• Experience interpreting data and delivering insights that influence strategic and operational decisions.
• Knowledge of automation, AI, or predictive analytics in service operations.
• Experience working with teams and executive partners.

• Experience with service metrics and workflows.
• Ability to balance analytics with strategic impact.
• Continuous improvement mindset.

• You will be remote with limited travel to JBT Marel sites.

We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within…