Manager, Epic Systems

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well‑being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well‑being by fostering a healthy work‑life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

The Manager, Data Systems (Epic) supports the mission of OCHIN by providing strategic leadership, direction, and oversight of the Epic technical platform. This role leads the Epic technical team, which includes Server Systems and Client Systems, to deliver reliable, secure, and high‑performing Epic infrastructure services to OCHIN and its Members (Service Areas).

• Server Systems is responsible for the Epic operational databases (ODB) and underlying Linux operating systems.
• Client Systems is responsible for Hyperspace and the Web and Service Servers, including Hyperspace Web, Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse and the underlying Windows operating systems.

The Manager is accountable for setting priorities, aligning work to organizational objectives, and ensuring effective execution across projects and operational activities. This role establishes clear expectations, manages performance, and fosters a culture of accountability and continuous improvement. In addition, the Manager identifies, assesses, and mitigates risk, leads structured change management practices, and communicates clearly with internal stakeholders and members to ensure changes are implemented with minimal disruption and strong adoption.

• Owns the reliability, performance, availability, and lifecycle management of the Epic technical environment, ensuring continuity for critical clinical and business operations.
• Leads, develops, and motivates the Epic technical team (Server Systems and Client Systems), building a high‑performing, scalable organization aligned to OCHIN and member needs.
• Provides leadership oversight for Epic Server Systems operations, including the Epic operational database (ODB), backups, monitoring, performance, capacity planning, and high availability.
• Provides leadership oversight for Epic Client Systems services, including Hyperspace, Hyperspace Web, and supporting Web and Service Servers (Interconnect, Kuiper, Epic Print Service (EPS), BCA, BI RESTful, Reverse Proxy (ARR), and System Pulse).
• Ensures effective 24x7 operational coverage, including incident response, escalation management, and after‑hours support for Epic technical services.
• Sets, enforces, and continuously improves operational standards (monitoring, patching, access controls, configuration baselines, and runbooks) to meet uptime, capacity, and security requirements.
• Owns incident, problem, and change management practices for in‑scope Epic technical platforms, including root cause analysis, corrective actions, and risk mitigation to minimize disruption to members.
• Partners with Epic application owners and cross‑functional IT leaders to deliver technical capabilities, align priorities, and coordinate timelines, dependencies, and maintenance activities.
• Establishes team priorities and aligns work to organizational goals, ensuring projects and operational activities are delivered on time and within budget.
• Monitors and reports on service…