ServiceNow Developer - Workplace Service Delivery

2 days ago Be among the first 25 applicants

This range is provided by Protingent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55.00/hr - $63.00/hr

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Title:
Service Now Developer - Workplace Service Delivery

Contract: 3 months with possibility of extension depending on business needs

Pay Rate: $55 - $63 /hr. on W2

Location:
Fully Remote

Must be US Citizen or GC Holder

Must Have:

• Be a team player and collaborate with cross-functional teams across the organization.
• Learn quickly and draw meaningful conclusions from independent research
• Manage multiple simultaneous priorities and deliverables.
• Advise on solutions and provide technical review for other developers.

Job Qualifications:

• BS degree in Information Systems, Computer Science or equivalent. (Graduate degree in Computer Science or a related field, or MBA a plus.)
• Must have 3+ years of proven track record as a Service Now/Developer with a deeper understanding of Service Now development best practices and trends.
• Must have hands-on implementation experience of Service Now WSD, including Space Management, Reservation Management, Move Management, Case Management, and Health & Safety.
• Must have hands-on experience with Service Now Customizations, Code Promotion, Data Migration, ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc.
• Service Now Certified Application Developer certification is a plus
• Strong analytical, problem solving, interpersonal and communication skills required

Job Responsibilities:

- Provide solid design expertise and be responsible for the architecture, design, development and implementation of Service Now projects and enhancements.

- Work closely with business analysts and process owners to finalize designs for Service Now initiatives.

- Demonstrated expertise in Service Now applications, specifically WSD.

- Develop complete and functional workflows, business rules, reports and other Service Now automated solutions against requirements provided.

- Proven ability with Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.

- Expertise with REST/SOAP APIs to integrate Service Now with other solutions.

- Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases.

• Testing and Deployment:

- Perform unit testing of developed solutions.

- Assist in deploying updates and new configurations to the production environment following the company's change management processes.

- Documentation:

- Document all development and maintenance work to ensure knowledge transfer and system maintainability.

- Contribute to the creation and maintenance of user guides and training materials.

- Provide basic support for the Service Now platform, resolving incident tickets and fulfilling service requests.

- Assist in troubleshooting and resolving issues reported by end-users.

- On the rare occasion, be available for on-call remediation if a critical incident impedes our Customer Service Management tool, since Pure Storage has a 24x7 business. This responsibility is shared across the team.

- Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals.

- Attend and participate in team meetings and collaborative planning activities.

- Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance the organization’s reputation amongst stakeholders.

- Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.

- Participate in training and educational opportunities to enhance knowledge and skills.

- Contribute ideas…