Senior Systems Engineer MSP

Job Description

The L2/L3 Microsoft System Engineer will be able to deploy and migrate Microsoft servers, Exchange/Office 365 and has a strong understanding of hardware and software to provide technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues.

• Plan and execute on projects that include server and email installations and migrations
• Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues.
• Provide support for Microsoft operating systems, Microsoft Office Suite and other applications.
• Provide support, deploy, and maintain Office 365 environments
• Escalate support requests as necessary following established procedures.
• Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required.
• Maintain technical logs and documentation according to departmental procedures.
• Assist management with a variety of specialty projects and assignments when required.
• Troubleshoot and resolve routine network issues, PC/laptop, switches/hubs, routers, connectivity, and computer peripheral devices.
• Plan and implement deployment schedules for applications, patches, and service packs at the desktop level.
• Provide after-hours coverage and support as needed, on a rotating weekly schedule

• Minimum of three years progressive work experience in a technical support role.
• Hands on experience performing Server and Email migrations within the past 12-24 months.
• Hands on experience with Email Spam Filtering Solutions.
• Hands on experience with Firewalls.
• Advanced PC/laptop software knowledge and skills, including installation, configuration, troubleshooting and fighting viruses/malware.
• Three to five years of demonstrated experience working with computer systems and applications.
• Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues.
• Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants.
• Strong communication skills (both oral and written) and demonstrated ability to work as a team player.
• Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time.
• Proficient typing skills.

• A+, Server+, Security+ or Microsoft certifications a plus.
• Certifications in Cybersecurity a plus
• Associates or Bachelor’s Degree in an IT or related field.
• Strong computer, server, and networking skills.
• Proficiency in Windows Server Operating Systems and Microsoft Office 365.

• Competitive compensation
• Generous Health benefits
• Long Term and Short Term Disability Insurance
• 401k with a very generous match
• Generous paid time off
• Job related education assistance and certification program
• Excellent work environment