Service Engineer IS - Hybrid

Overview

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Service Engineer I at Providence, you play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations. You leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience. From analyzing service delivery systems and optimizing capacity planning to troubleshooting complex issues and implementing permanent fixes, you ensure minimal disruption and maximum efficiency.

Your proactive approach includes disaster recovery participation, incident response, and continuous monitoring of production environments. By applying best practices, driving process improvements, and utilizing data-driven insights, you enable predictable, on-time releases and cost-effective operations. Ultimately, you help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization.

Hybrid work opportunities for candidates residing within a daily commuting radius-up to 65 miles from any of our primary office locations listed below.

• Washington:
  Redmond
• Washington:
  Renton
• Washington:
  Seattle
• Oregon:
  Portland
• California:
  Irvine
• California:
  Los Angeles

California:
All Southern California
- Except Bakersfield:
Min: $44.35, Max: $68.86

Oregon:
Portland Service Area:
Min: $42.55, Max: $66.06

Washington:
Western
- Except Tukwila:
Min: $44.35, Max: $68.86

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience
• 1 year of related experience preferred.
• Some experience in automation, specifically related to deployment, recovery, or other manual processes.

• 1 or more years of experience in Mobile Device Management
• Proven experience administering MDM solutions with a focus on Apple devices (iPhone/iPad)
• Strong understanding of iOS/iPadOS configuration, security, and enterprise features. Experience with device provisioning, enrollment, and lifecycle management. Including understanding network requirements for device usage
• Has experience working with cellular vendors to support cellular devices (iPhones/iPads/non-smart phones/mobile hotspots)
• Working knowledge of application deployment and mobile security controls
• Excellent troubleshooting, documentation, and communication skills
• Has exposure and experience in report writing and dashboard creation, preferably in PowerBI
• Has experience in managing and supporting telecom billing, specifically for mobile network providers (Verizon/First Net)
• Healthcare experience

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.