Senior Service Engineer IS - Hybrid

Overview

Providence caregivers are not simply valued—they’re invaluable. Join our team at Enterprise Information Services, thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• Own and operate the Digital Employee Experience (DEX) platform powered by Nexthink.
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run the platform, turning endpoint telemetry into actionable insights, automation, and measurable outcomes.
• Own the full service lifecycle from platform architecture to proactive alerting, self‑healing workflows, executive reporting, and cost optimization.
• Act as the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure fixes endure through automation and improved monitoring.
• Set technical standards, mentor other engineers, and shape the DEX roadmap, translating data into business‑level impact.

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience.
• 5 years related experience in systems administration; more preferred.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n‑tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Experience leading and representing the Service in backlog discussions and stand‑ups.

• Experience in a Healthcare environment.
• 5 or more years of Information Technology experience.
• 1 or more years of experience managing Digital Experience (DEX) platforms, preferably Nexthink.
• Strong experience administering Windows and MacOS management platforms (Intune, Microsoft Configuration Manager, Jamf).
• Strong experience with source code version control using Git/Git Hub.
• Strong experience in process automation using Power Shell or Bash.
• Proficiency in Nexthink for endpoint analytics and experience management.
• Strong Power Shell scripting skills for automation and systems management.
• Hands‑on experience with Microsoft Intune for modern device management.
• Experience administering Microsoft Configuration Manager (SCCM).
• Experience managing macOS devices using Jamf Pro.
• Experience leading and representing the Service in backlog discussions and stand‑ups.

AK:
Anchorage:
Min: $61.31, Max: $104.39

AK:
Kodiak, Seward, Valdez:
Min: $63.91, Max: $108.82

California:
Humboldt:
Min: $63.91, Max: $108.82

California:
All Northern California
- Except Humboldt:
Min: $71.70, Max: $122.09

California:
All Southern California
- Except Bakersfield:
Min: $63.91, Max: $108.82

California:
Bakersfield:
Min: $63.91, Max: $108.82

Montana:
Except Great Falls:
Min: $49.36, Max: $84.05

Montana:
Great Falls:
Min: $46.76, Max: $79.62

Oregon:
Non‑Portland Service Area:
Min: $57.16, Max: $97.32

Oregon:
Portland Service Area:
Min: $61.31, Max: $104.39

Texas:
Min: $46.76, Max: $79.62

Washington:
Western
- Except Tukwila:
Min: $63.91, Max: $108.82

Washington:
Southwest
- Olympia, Centralia:
Min: $61.31, Max: $104.39

Washington:
Clark County Washington:
Min: $61.31, Max: $104.39

Washington:
Tukwila:
Min: $63.91, Max: $108.82

Washington:
Eastern:
Min: $54.56, Max: $92.89

Washington:
Southeast:
Min: $57.16, Max: $97.32

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.