Business Analyst

• Capture, document, and manage business and operational requirements, translating business-process needs into clear technical requirements.
• Build and maintain Service Now metrics dashboards and produce KPI/SLA products that feed the COR's MSR and QER cadence.
• Prepare Monthly Status Report inputs and supporting analytics, including trend analysis and recommended improvements.
• Provide business-process and systems analysis, improvement, and implementation support across all service areas.
• Support change management, training, configuration management, strategic planning, and knowledge management activities.
• Assess operational and functional baselines and identify IT gaps or deficiencies affecting the ability to meet client objectives; recommend enhancements.
• Support documentation and artifact management (SOPs, knowledge articles, governance artifacts) in approved repositories.
• Coordinate with task-area leads to ensure metrics, requirements, and reporting are accurate, auditable, and aligned to Government requirements.

• Bachelor's degree in Information Systems, Business, Data Analytics, or a related field; equivalent professional experience considered in lieu of a degree.
• Three (3)+ years in business analysis, requirements management, or IT service reporting, preferably in a federal or enterprise IT environment.
• Demonstrated ability to build performance dashboards and translate operational data into narrative analysis for executive audiences.
• Working proficiency with Service Now (reporting/Performance Analytics) and with data-analysis and presentation tools.
• Ability to obtain and maintain a Tier 2 (Moderate Risk Public Trust) background investigation.
• U.S. citizenship is required for this position, consistent with the requirements of the supporting federal contract.

Demonstrates expertise in business analysis and requirements management, with a strong focus on building performance dashboards and translating operational data into actionable insights. Proficient in Service Now and data analysis tools, supporting effective decision-making and strategic planning.

• Business Analysis
• Requirements Management
• Service Now Reporting
• Data Analysis
• Performance Dashboard Development

• Business Process Analysis
• Operational Requirements Documentation
• KPI/SLA Reporting
• Trend Analysis
• Change Management
• Configuration Management
• Knowledge Management
• Artifact Management

• Analytical Thinking
• Communication
• Collaboration

• Tier 2 (Moderate Risk Public Trust) Background Investigation

• Federal IT Environment
• Enterprise IT
• Governance Artifacts

• Service Now
• Performance Analytics
• Data Presentation Tools