Manager, P&C Systems | Seattle

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The P&C Operations group provides an elevated and global people experience powered by Digital. This includes enabling CoEs through digital platforms, delivering shared services through Service Delivery, and supporting a product-centric operating model.

Define, maintain, and implement platform standards, governance, and operational processes across Core HCM (Workday) and Service Now HRSD ensuring accuracy, availability, and alignment with business needs

• Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team
• Optimize how Core HR systems and Service Delivery capabilities are leveraged to improve efficiency, data integrity, and employee experience
• Partner with stakeholders to drive transparent, trusted relationships and deliver on strategic roadmap priorities
• Lead cross-functional collaboration across P&C, Technology, and vendors to deliver system improvements and upgrades
• Drive a customer-focused culture that delivers simple, scalable, and high-impact solutions
• Demonstrate strong technical and business acumen across the system lifecycle (build, deploy, operate, optimize)

The Manager, Foundational HR Systems is part of the P&C Operations function and oversees a team of Business Analysts, Sr. Functional Analysts, and Functional Analysts.

This role partners closely with P&C CoEs, global business stakeholders, and technology teams to define and deliver Core HCM (Workday) and Service Now-based solutions, ensuring alignment to business needs and service delivery outcomes.

You are responsible for:

• Developing and leading your team
• Prioritizing work across foundational HR platforms
• Managing escalations and driving resolution

• Delivering enhancements that improve employee and manager experience across core systems

• Undergraduate degree in P&C, Business, or related field; HRIS certification an asset
• 4+ years people leadership experience managing 4–6 direct reports
• 4+ years subject matter expertise in Core HCM platforms (Workday preferred) and Service Delivery platforms (Service Now HRSD preferred)
• Proven experience delivering and managing product roadmaps and system enhancements across enterprise HR platforms
• Strong ability to communicate risks, opportunities, and recommendations to senior leadership
• Experience leading Tier 2 support for enterprise HR systems, including issue triage and vendor collaboration
• Strong critical thinking, problem-solving, and stakeholder management skills
• Excellent written and verbal communication skills
• Demonstrated leadership in managing foundational HR systems (Core HCM & Service Delivery)
• Strong experience with Workday Core HCM and Service Now HRSD
• Ability to drive decisions using impact analysis and strategic thinking
• Embodies lululemon leadership behaviors (ownership, innovation, collaboration, courage, and trust-building

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka…