OMS Solution Lead | Grid Modernization

Please Note:

This position does not require reporting into a Mosaic office; however, travel to client locations across North America is required (~50%). Geographic flexibility:
This position is open to candidates residing anywhere in the US.

The OMS Lead is a senior technical lead responsible for the configuration, deployment, integration, and optimization of Outage Management System (OMS) solutions within utility grid modernization programs across North America. This role is central to successful OMS implementations and the broader ADMS ecosystem. The OMS Lead works closely with utility clients, control room operations, IT teams, and OMS/ADMS vendors to ensure outage management capabilities are properly configured, integrated, and aligned with operational workflows, including outage detection, prediction, crew dispatch, mobile workforce integration, switching and tagging management, customer call and IVR integration, storm management, and mutual aid coordination.

• Act as trusted advisor to utility distribution stakeholders on OMS capabilities, best practices, deployment strategies and industry standards.
• Translate business needs into detailed functional and technical requirements, including but not limited to outage lifecycle management, switching workflows, crew management, customer data management, and customer communication.
• Develop use cases, user stories, and process flows to support system design and validation.
• Ensure end-to-end traceability between business requirements, system configuration, and testing scenarios.
• Drive end-to-end OMS design workshops, enabling informed decision-making and alignment across business, operations, vendors, and IT stakeholders.
• Ensure alignment of OMS solution with other enterprise systems, including but not limited to ADMS, GIS, SCADA, AMI, IVR, and mobile workforce management systems.
• Support OMS deployments for greenfield and brownfield ADMS implementations, including migrations from legacy OMS platforms.

• Lead the configuration and deployment of OMS modules within ADMS platforms, including but not limited to outage visibility and classification, trouble call aggregation logic, outage prediction algorithms, ETR rules, and OMS alarms and events.
• Lead the configuration and deployment of Switching Management module within ADMS platforms, including but not limited to classification and visibility of planned work, switching plans, safety documents, tagging workflows, and planned outage management.
• Establish OMS configuration governance processes to ensure long-term system reliability.

• Develop comprehensive test cases, scenarios, and success criteria aligned with business requirements and operational workflows.
• Develop and execute end-to-end test scenarios for OMS functionality prior to system go‑live.
• Support validation of integrations with other enterprise systems, including but not limited to ADMS, GIS, SCADA, AMI, IVR, and mobile workforce management systems.
• Ensure root cause analysis is performed and fixes are properly validated.
• Facilitate testing sessions with Control Room operators, dispatchers, field operations and other business users, ensuring system usability and operational readiness.
• Support performance testing under high‑activity scenarios, blackout conditions, and blue‑sky day scenarios.
• Support cutover readiness assessments and OMS operational acceptance activities.
• Provide go/no‑go recommendations based on testing outcomes and risk assessment.

• Assess existing outage management processes, tools, and operational workflows across control room, field crews, and customer operations.
• Support development of outage management business processes and operational change management.
• Support defining OMS workflows in utility, including but not limited to outage detection, prediction, crew dispatch, switching, storm management, mutual aid coordination, and regulatory outage reporting.
• Support developing standard operating procedures for control room operators, dispatchers, engineers, field operations,…