Senior Tech Support – Regional Office Support Onsite

Position: Senior Tech Support I – Regional Office Support - *Onsite*
Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge:
Great Company, Great Culture, Great Rewards, and Great Careers.

Position Overview GEICO is seeking a highly motivated Senior Tech Support specialist with deep Windows/Apple/macOS expertise to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, with a strong emphasis on Windows, macOS, iOS, and Apple hardware support, MDM administration, and endpoint security, alongside broader IT field engineering responsibilities. The ideal candidate combines a strong general IT background with subject-matter expertise in Apple technologies and thrives in a fast-paced, in-person support environment.

This is an on-site role based out of GEICO's office, requiring full-time presence five days a week. After-hours work may be required to support high-severity incidents, maintenance windows, or project cutovers, and travel to other GEICO offices across the U.S. is expected.

You will play a pivotal part in GEICO's transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence.

Onsite: 5 days a week, Monday–Friday, 8:00 AM–5:00 PM. After-hours work may be required. Travel to other U.S. offices required.

Key Responsibilities Apple / macOS Systems Support Serve as the subject-matter expert (SME) for macOS and other Apple client devices across regional offices.

Act as the primary point of contact and Tier I escalation destination for macOS-related incidents and service requests including macOS laptops, and related peripherals delivering exceptional support in a high-stakes environment.

Provide Tier II/III troubleshooting for macOS, including kernel-level issues, file system/disk encryption (File Vault), and application errors.

Collaborate with Tier III engineering teams and other IT staff to identify root causes of recurring macOS issues, propose fixes, and implement permanent solutions.

Administer, inventory, smart/dynamic groups, scoping, configuration profiles, Self Service, and patch management for Apple devices.

Apply and validate macOS security hardening and compliance baselines, including disk encryption, antivirus/EDR, and device compliance policies.

Integrate Apple devices with enterprise services, including Active Directory, identity/authentication, certificate services, VPN, and network access controls.

Develop and maintain Bash/Python/zsh scripts to automate macOS configuration, patching, packaging, and compliance enforcement, improving operational efficiency and platform scalability.

Provide guidance, training, and mentorship to technicians on macOS troubleshooting and best practices.

Provide training and guidance to end users on macOS features, organizational policies, and security best practices.

General IT Field Support Diagnose and resolve complex technical issues related to hardware, software, networks, VOIP, and AV systems, supporting both Windows and Mac operating systems.

Provide direct technical support to associates, both in person and remotely.

Install, configure, and maintain IT infrastructure and equipment.

Monitor system performance and…